@KwekSnoop Hi， Based on your screenshot, it looks like you are viewing the SD card playback, rather than the cloud playback. Please tap the cloud icon to switch to Cloud Video and check there...

@KarambaOcha Hi, If a detection zone is configured, the motion tracking feature can only be triggered by movement within that zone. However, once motion tracking is triggered, it will operate across...

@Lakedge157 Hi， Based on your description, it appears that the detection zone is currently only applied to person detection. This means that other types of detection (such as general motion or...

@Dexter21 Hi, Could you please explain the reason why you'd like other resolution options and your usage scenario? Best Regards

@Customer0 Hi, Thank you very much for providing the diagnostic logs. For a detailed analysis of the log contents, we recommend contacting the technical support team, as they have the tools and...

@kuf Hi， Just to confirm, are you experiencing frequent disconnections with 3–4 Tapo C520WS devices at the same location, while the C510W is working normally? If so, we suggest reaching out to our...