@KwekSnoop Hi, Please check whether the APP sent any “motion detected” notifications from the camera during these three days. If you notice any abnormal situation, we recommend contacting our Support...

@L33t_Krew Hi， If the loop recording stops working, you can try to format the SD card manually by going to the camera's settings ->Storage & Recording->microSD card-> Format microSD card....

@Althesuit Hello, If you fail to set up or configure your Tapo camera, please follow the steps below: 1. Re‑enter the correct Wi‑Fi password. 2. Ensure both the phone and camera are connected to the...

@KT959 Hi， Here are some suggestions if you fail to update the firmware on the Tapo smart devices. 1. Restart Devices: Power cycle your router and the smart device. 2. Check Network Connection: Move...

@Leuven Hi, Thank you for your post. Could you please confirm whether you are using the original power adapter and cable that came with the camera, and that no extension cable is being used? We also...

@tandy1972 Hello, Welcome to TP-Link Community. If all devices appear offline within the same network environment, it is very likely related to the network itself. We recommend that you check your...