Camera520ws

Camera520ws

Camera520ws
Camera520ws
Thursday - last edited Friday
Model: Tapo C520WS  
Hardware Version:
Firmware Version:

My Tapo camera 520ws crackling and loosing connection anyone able to help thanks

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#1
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3 Reply
Re:Camera520ws
Friday

  @Mick123_123-Mic 

Hi,

Thank you for your post.

About the crackling sound, please refer to this guide: How to Reduce Noise on Tapo Cameras

Meanwhile, please follow this FAQ to troubleshoot the connection problem: Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide

 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

 

Best Regards,

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Re:Camera520ws
Friday
do you mean, wifi connection lost? I ask because i've 3-4 C520WS V2 and from the latest Tapo C520WS(EU)_V2_1.2.4 Build 260326 , it lost wifi connection after ~ 24 hours.. The same places i use C510 too, they're working well..
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#3
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Re:Camera520ws
Monday

  @kuf 

Hi,

Just to confirm, are you experiencing frequent disconnections with 3–4 Tapo C520WS devices at the same location, while the C510W is working normally?
If so, we suggest reaching out to our support team for further investigation to help identify the underlying cause and provide a suitable solution.

 

Best Regards,

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#4
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