@Jackal.80 Hi, Thanks for your patience. Could you please help me check the following information: 1.What is the model number of your home router? 2. Would the LED start blinking green when it is...

@techy Hi, Thank you very much for your feedback. Please refer to the following information: 1. As for the Ethernet backhaul, some switches could not forward the standard IEEE 1905.1 protocol, which...

@eric3 Hi, Thanks for your feedback. We would like to forward your case to the senior engineers for further help. Please have a check of your email box later. At the same time, could you please help...

@Fma Thanks for your patience. For the V1 of Deco M5, it would be a USB type C port. And for the V2 and above, there are normal AC/DC ports. Thanks a lot and wait for your reply.

@papedipupi Hi, Thanks for your feedback. Could you please help me check the following information: 1. Can you draw a picture of your whole network setup from the modem to the clients？ 2.What is the...

@UShankar Good day, Sorry for the delay. Is the previous base unit still changing between yellow solid and red solid? --if yes, could you please refer to this link to do a firmware recovery:...