@Kruemelmonster Good day, We would like to forward your case by email and please help us check the following details: 1. How long have you had the camera and when did this issue start? 2. What is the...

@akatelka Hi, akatelka, May I know how long have you had the camera? When the camera is offline, would the system led turn red? What is the model number of the home router? Have you tried to factory...

@Gurumagic Hi, here it is for Tapo C310: https://www.tp-link.com/en/home-networking/cloud-camera/tapo-c310/ Thank you very much.

@Tekel Good day, Have you checked on another smartphone to see if the Wi-Fi is detectable? If possible, please refer to this link to reset the camera one more time:...

@gherlt Good day, Thank you very much for your detailed information. I checked all the 4 MAC addresses and It turned out none of them has been linked to the cloud server. Could you please refer to...

@robertzane Good day, Sorry for the delay. For the TP-Link OneMesh, it is not compatible with other brands which means the main router needs to be TP-Link OneMesh router as well. Thank you very much.