@EJM2 Good day, Please send me a private message about the SN number on the Deco and a copy of the purchasing receipt about the Deco. PS: for the KIT products, please do remember to the KIT SN on the...

@richpriest Hi, Sorry for the delay. Currently, the Homecare service on the Deco products is still free. And there is still no updated news about the Trend Micro subscription.

@DinoFM @DinoFM Hi, May I know how long have you had the Deco X60 units and when did this issue start? Could you please send me a private message about the MAC address of the problematic Deco? Thank...

@rkarolek Hi, Sorry for the delay. For this issue, most of time, it is related to the IP conflict. Could you please refer to the following suggestion to have a look: 1. Please check on the IPv4...

@Dimmar Hi, Thank you very much for your kind reply. We would like to follow up on your case by email and please check the email box later. Thanks a lot.

@physix Hi, Thank you very much for your time and patience. Sorry for the delay. Actually, I am not sure the when these models would be released as well. Some products have been shipped to the local...