@Birillo Ok, yes then a hard reboot is probably the only solution. if the router is offline, rebooting from the controller will not work either, the router must be online with the controller. Then...

@Birillo If you have enabled SSH on remote site you have some command but I have not finding any reboot, but if you ask support mybe there is a hidden command to reboot

@Birillo No I dont think there is a way to remote restart this router, I wish they could add a reboot option with ssh or somthing. but for now there is not.

@Birillo OK, so you have v1 router :-) both of my children have v1 in their home, they have to be restarted once a week, on them I have a weekly reboot task, otherwise things can quickly go wrong, I...

@Birillo Ok, do you have someone at the remote site who can take the power on the router get a hard reboot? another thing, have you updated routers to 2.2.0? there are many who have problems with...

@Birillo something you also need to check. have OC200 fixed IP, then there is no problem, but get OC200 IP from router, so check IP on OC200, if it has changed, port forward no longer works,