@Redcom Hi, this model is for ISPs only and we don't have its information, if the problem still exists now, please contact your ISP for help.

@Yo4nder Hi, what about the LED status on the VR300? is the WiFi LED light up? Please try reset the device to factory defaults by holding reset button/hole for about 10s until power LED flashing....

@tiopi Hi, we've seen your another post and has escalated your case via email to our senior engineers for analysis, once there is any update, please let us know.

@tiopi We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

@scorpionc Hi, what is the bandwidth you paid and actual internet speed when connected to the DSL modem router via Ethernet cable? In addition, the issue of high ping in games happens via wired...

@Hankboonstra Hi, you could choose an Access Point model from our website by using filters on the left based on your needs: Wireless Access Point