@amdroyt That's good to know.

@user-2021 If the internet LED is still orange, that means it cannot build up the connection. Have you contacted Singtel to confirm all the setting parameters?

@Tanmoy Is the Archer C6 working as a router or access point? That probably is because there is no data transmission is recorded, so it will not record the clients connected to it. You can switch it...

@Scott79 @sarapao555 We would like to follow up on your case via email. Please check your inbox and respond.

@danmv Thank you for your suggestion. This will be recorded and reviewed.

@amdroyt Have you referred to this article? Please check the QoS settings on the AX50, ensure it is correct, or simply disable it: https://community.tp-link.com/en/home/forum/topic/257504