@HDUSA The link speed between this computer and your phone hotspot seems quite normal, can you please run the speedtest multiple times to confirm again? BTW, can we have the speedtest results on your...

@KresnaNET As per the info provided to you already, the new firmware is expected to be available in the next one or two months, please pat attention to the official website for the updates, thanks.

@SriniK Besides this ping tests, are there any real effect on your daily usage? As mentioned earlier, we need to know if all this ping tests are normal when you are connected to the ISP modem...

@koreiko Hi, there might be some delay for the email response due to the COVID-19, we will confirm this, please check your email box.

@SamuelT Yes, we will continue to discuss this via email directly, we will try to figure it out as soon as possible, thanks.

@Alexey_T Thanks for the updates, please follow this up with the engineers directly, they will help you out.