@Matt96 We will do some troubleshooting to locate this issue and try to fix it. 1. What is the light status of the TD-W8961N when it goes offline? 2. With your computer or smart phone connected to it...

@paulocoghi Thanks for your updates. Cause you have returned it back after you did the troubleshooting with our technical support, you can get a new router later and test its performance. Any further...

@SakisKoltsidas Thanks for your updates, glad to hear that you figured it out finally. Now you can enjoy the internet with the TP-Link router. If need any further help, do not hesitate to contact us....

@HebertCleiton How do you connect these devices to the TL-WR840N? By wired cable or wireless? With the high ping issue happened, please ping the gateway of the TL-WR840N, which is 192.168.0.1 by...

@W.S. What is the current network diagram? How do you transfer the IPsec VPN packets? You can find IPsec VPN passthrough under advanced-NAT forwarding-ALG page. Good day.

@DJDave Have you ever registered the cloud account yet? If not, you can go to cloud website to register it first. https://www.tplinkcloud.com Back to the web interface, please ensure that the Archer...