Hi, Thanks for your reply. Could you please show us a picture of the current blackscreen？ What is the mac address of the KC120 as well? Thanks in advance, and have a nice day.

Hi Jani, Thanks for your feedback, sorry to respond late. From the log you attached, I found that the camera get an IP in a different subnet, which is 192.168.0.10, so I'm afraid that there is...

Hi, Our engineer will email you later, if you are willing to do further analysis, please check your inbox. Please wait a while until they reach out to you. Thanks for your understanding and...

Hi Cora, have emailed you, check your inbox please. If need more help, do not hesitate to contact us. Have a nice day. CWong wrote Hello Kevin_Z, Can you email me the downgrade procedures too? I'm...

Hi, Thanks for your reply, I got your point. This is exactly like what leogz said, the hidden 2.4GHz wifi networks are used to work as the wifi backhaul. To disable the 2.4GHz via the Deco APP, the...

Hi, What is the current network topology? Please show us how do you connect these devices to each other. Meanwhile, how did you test it? If possible, please shot a short video of the current issue...