Hi, Is there any specific symptom that shows the bulb was reset automatically? Meanwhile, have you ever tried to hard reset it manually and reconfigure it? Besides, try to change another lamp base...

Hi, Please provide more information, that will help a lot. Good day.

Hi, Do they work well with the kasa app? In other word, can you control them by kasa app both locally and remotely? What are their hardware and firmware version? Is there any error message if they...

Hi, We are so sorry for the inconvenience caused here, and we do understand your feeling. We will remind our R&D team about this matter and they can work on it and make some progress. You can keep an...

Hi, Sorry for the inconvenience caused here, we will do some troubleshooting and try to fix it. What is the current hardware and firmware version of the NC210? Do they all lose connection at the same...

Hi, what is the model number of your device? Any problems you have met? For your information, once the wireless connection drops out, the tpCamera app will show up "camera is offline". Good day.