Hi, Sorry to hear that you have some difficulty with our device. We have not received such feedback yet, while we will do some troubleshooting and try to fix it. What is the light status of the...

Hi, First, the TL-PA9020Pkit does not have wifi function either, the model begins with TL-WPAxxx supports wifi function. https://www.tp-link.com/home-networking/powerline/ Meanwhile, your friend can...

Hi, Seems that the link speed of the lan port affects the actual speed you get from the powerline adapters. Please change another cable with better quality to connect the virusMaster unit to the main...

Rotor, the powerline led(house led) off means that there will be no internet access from it, while you said you can get internet, I'm afraid that you still connect to the main router's wifi cause you...

Hi, same thread.https://community.tp-link.com/home/forum/topic/162106?page=1&t=2019%2F06%2F01%2003%3A11%3A33%20%2B0000 Meanwhile, may I now which unit is connected to the main router by wired cable...

Ok, thanks for your reply; You can take some time to do some test with supplier, any updates, just let us know.