Hi, Sorry to tell you that we can provide English service for global users now. It is suggested to contact the local tech support to get some suggestion....

Hi, you are most welcome, and glad to help you. If need any further help, just let us know. Good day.

Hi Adam, you are most welcome, and glad to help you. If need any further help, just let us know. Good day.

Yes, once the previous Wi-Fi is disconnected, we are not able to control the smart plug anymore. Delete it from the device list and re-add it, you will be able to connect it to the new Wi-Fi network.

Hi, Sorry to tell you that we can provide English service for global users now. It is suggested to contact the local tech support to get some suggestion....

Please firstly check the operating system on your computer. we have driver for Linux (kernel 2.6.24 ~ <4.9.60). Please pay attention to the kernel version. If the kernel version is between...