Hi, Our engineer will contact you via email, if you are willing to do further troubleshooting, please notice your inbox. Have a good day.

Hi, Thanks for your valued reply. May I know the model number of the Astro decoder? Meanwhile, it is suggested to disable the anti-virus feature on the Deco app and give it a go. Any updates, please...

Hi， Do you want to make DNS server in the LAN to take effect? If so, you do not have to block port 53, instead, please go to advanced-DHCP-DHCP settings to change the DNS server which is what you...

Hi, Sorry for the trouble caused, our engineer is working on it now but no solution yet. Would you please provide more details to help us to locate the issue. 1. What is the model number of your...

Hi, As an open system, we are not familiar with the linux OS. While the T2UH supports Linux (Kernel version 2.6~3.16), if your linux pc is included, you can download it from the official website, and...

Hi, With the switch powered on and some device connected to the ethernet port, please show me a screenshot of the light status. And please check the IP address and default gateway it obtained....