Hi, Is it a kind of wifi that you need connect to it with username and password? Is there any other wireless router at your house? If ISP provides wifi for you to get internet with configuration...

Hi, Sorry to tell you that there is no new firmware yet. While we can do some troubleshooting regarding to this issue. Could you please run a speed test vith the speedtest function on the web...

Hi, The MAC address starts with 50 is the MAC address of the 2.4GHz / ethernet port of the RE270K. While for your information, the RE270K uses proxy mode to connect to the front-end router, and it...

Hi, Thanks for your reply; the IP address and mac address need match the device which you open port for. And with the corrent IP address and mac address, the port forwarding/VNC should be working...

Hi, As my knowledge, the IPTV should be enabled to make you access internet. Below is the instruction you can give it a go. https://www.tp-link.com/support/faq/1538/ For the VLAN ID, you can contact...

Hi, May I know what is the current light status of the Deco units? And what is the current network topology/diagram? please test whether you can see categories-network devices. And please show us a...