@TJintheUK Hi, can I have the current firmware of your Deco M9 Plus? It is suggested to test the beta firmware here to see whether it helps: https://community.tp-link.com/en/home/forum/topic/796490...

@Jackdm Did you use to connect to SurfsharkVPN on your mobile phone directly? When we set the VPN Client on the Deco, the WAN IP of the new VPN connection might be different from the previous one via...

@PaffkaHi, can you run an Ethernet cable to connect the first Deco P7(Wohnzimmer) to the main Deco X50, then temporarily power off the rest three satellite Deco X50s(only leave the main Deco...

@Gaston_C Hi, thanks for getting back to me. If you'd like to run more tests, please feel free to reach out to the local technical support for further assistance:...

@Jackdm Hi, thanks for the quick update. May I know your internet service provider? Do you still save the old WiFi router? "I can log into and use the surfshark app primarily, I have had it for a...

@Jackdm Hi, welcome to the community. Could you please refer to this link to help me submit the Deco App log: How to submit Deco APP log If you check the IPV4 address on the Deco App>More>Internet...