@Navahm Hi, I notice you have already submitted the App log. Thank you very much. It seems like the model is Deco M5. I've left a message with a beta firmware for Deco M5. Could you please help me...

@Dan70bo Hi, nice to see you again. Would it be possible to update the support ticket# TKID250551215 to remind the senior engineer that there is still an ongoing bug that needs to be fixed in the...

@Santro652 Hi, have you tried to move it closer to the main Deco M5, then restart both the main Deco and the IP camera once? Please also try to temporarily disable "Malicious Content Filter/Intrusion...

@Fernando-s-l Hi, the beta firmware has been sent via Inbox. Can you receive my message? Best regards.

@Par_2025 Hi, thanks for the App logs. I've left a message with a new beta firmware for Deco M5. Could you please help me test whether it helps? Wait for your reply. Best regards.

@michael343 Hi, welcome to the community. The factory reset only needs to hold the reset pinhole for 1s. If it didn't respond to the hardware reset, you can refer to this link to run a firmware...