Archer MR200: no 3G/4G connection (roaming)

Archer MR200: no 3G/4G connection (roaming)
Archer MR200: no 3G/4G connection (roaming)
2017-09-08 22:20:15 - last edited 2021-08-11 09:56:36
Model : Archer MR200

Hardware Version : Archer MR200 v1 00000001

Firmware Version : 0.9.1 1.1 v004a.0 Build 160905 Rel.60037n

ISP : Orange (France)

Hi all,

I have a new Archer MR200 to replace my D-Link 3G/4G router (DWR-921).
I have a french "Orange" 4G SIM card (additional SIM card, data only) and I am currently in Spain.
When I use the MR200 (with both data and roaming activated), it fails to connect to the 3G/4G network (it says "unknown failure reason").
On the box, I see the 4 signal bars lighted, and in the interface I can see that it got 2 profiles (APN, etc) updated from Orange (Spain)... but still, it fails to connect.
Going back to the D-Link modem/router, everything works.

On the MR200, firmware is up to date. MR200 is in the EU version (V1).

My questions are:

- how can I get more info on what is going on? System log stays empty, not really helpful.
- Does the router need to be connected without roaming first?
- Why doesn't the router see other networks around ? It only shows "Orange" but there are at least 4 other operators around here (with strong signal) I can connect to.

Also, I tried to check the 3G/4G compatibility list, but the MR200 does not show up in the list.

Thanks for your help!
nibheis
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1 Accepted Solution
Re:Archer MR200: no 3G/4G connection (roaming)-Solution
2021-08-09 20:36:50 - last edited 2021-08-11 09:56:36

@nibheis I found this thread while experiencing the same problem and successfully solved it. I had to create my own profile, set APN to Static and APN name to 'internet'. Save, restart, all is sunny, internet connection works. The exact APN name you have to get from your provider. I was roaming in Croatia with Czech SIM from O2, so basically I had to use Czech O2's APN name, which is 'internet'. Don't ask me why. Hope this helps to resolvd this thread. Vladimir

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#15
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Re:Archer MR200: no 3G/4G connection (roaming)
2017-09-09 20:54:57
Sorry for the fomatting ; all new lines have been removed when I posted.
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Re:Archer MR200: no 3G/4G connection (roaming)
2017-09-10 19:14:13
I'm getting a spanish SIM card to do more tests.
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#3
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Re:Archer MR200: no 3G/4G connection (roaming)
2017-09-12 03:50:21
Hi all,

I did a quick test with a Spanish SIM card (SIM card from 'Orange' in Spain; I wish I could do a test with another ISP, but that is all I was able to get): my MR200 connected to the 4G network I soon as I entered the PIN; all good.

I reverted to any of my 3 french SIM cards (Orange): none of them work in the MR200 (still get the 'unknown failure reason' message, and nothing in the logs).

a) Has anyone ever tried roaming connection with the MR200?

b) Can it be that the MR200 is confused by the operator's name ('Orange') that is identical in both countries, and fails to activate the roaming correctly?

c) I also remind to the TP-Link people that since May 2017, there are no more roaming charges in Europe and that anyone with a European SIM is free to connect to any European operator when abroad.
My MR200 does not offer me the possibility to switch to another operator, is this linked to point b)?

d) Where can I get more information on what is going on? System log stays empty, which is not helping.

Any help appreciated,
nibheis
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Re:Archer MR200: no 3G/4G connection (roaming)
2017-09-13 17:54:20
Hi,

Does anyone from TP-Link actually read this forum ?
I'll also try my luck with the support...

Can anyone please help me ? Otherwise I have to organise sending back this router if it does not work properly...

Best regards,
nibheis
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#5
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Re:Archer MR200: no 3G/4G connection (roaming)
2017-09-13 18:11:27
I contacted the support (TP-Link France) via email (phone support is not free, and I am abroad) today 13rd of September 2017.
Let's see if I get a reply quicker than here.

Best regards,
nibheis
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#6
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Re:Archer MR200: no 3G/4G connection (roaming)
2017-09-13 22:33:59
I just sent an email directly to the support team (support.fr@tp-link.com) because I did not receive any confirmation from the contact form from the website after 4 hours.
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#7
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Re:Archer MR200: no 3G/4G connection (roaming)
2017-09-17 02:52:08
Still no news from support team after a full week. Sad.
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#8
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Bye bye!
2017-09-18 00:54:07
Dear TP-Link,

Thank a lot for all the efforts you made to NOT answer any of my requests.

Forum => NO ANSWER
Contact form (tp-link.fr) => NO ANSWER
Email to support (support.fr@tp-link.com) => NO ANSWER

I feel offended by your behaviour.
I'm returning this MR200, I do not want to lose more time with you, TP-Link.

I've just bought a D-Link DWR-953, which should be a nice upgrade to my working DWR-921.

Bye !
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#9
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Re:Archer MR200: no 3G/4G connection (roaming)
2017-09-20 15:56:02
Hi all!

Here's the 2-step solution if you need 4G roaming on your MR200:

1) Get a D-Link DWR-953
2) Return your TP-Link MR200

I'm writing this from the DWR-953, it's been working great since yesterday.
I can do network scans (Yeah!) and choose the network operator, just like you would expect from any 3G/4G device.

Best regards,
Pierre-Olivier Vallès
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#10
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Re:Archer MR200: no 3G/4G connection (roaming)
2020-01-11 02:51:23 - last edited 2020-01-11 02:57:36

@nibheis 

 

tnx for this thread - it will help me to save time.

 

I have the same problem with my TP-Link MR200 v3:

Even with the new firmware  Archer MR200(EU)_V3_190628 (downladed yesterday)

 

A German SIM-Card,

I live 200m away from the border (the Danish Networks have always full ratio, the Germans have sometimes a connection)

 

With a Huaweii E5573Cs-322  everthing is fine.

I thought, having an update to a router with external antennas would improve my connection a little bit more, so I bought a TP-Link MR 200

 

With the TP-Link MR 200 is only a German connection possible, the router will rather provide no internet than to switch to roaming.


 

So, I think, I will fall back to the Huawei

 

bye everybody and a happy new year 2020

 

 

 

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#11
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