Skype video call shuts down internet connection on AC3200
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Skype video call shuts down internet connection on AC3200
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Skype video call shuts down internet connection on AC3200
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-19
2017-12-19 06:59:37
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-19
Skype video call shuts down internet connection on AC3200
2017-12-19 06:59:37
Tags:
Model :
Hardware Version :
Firmware Version :
ISP :
Ijust installed a new TP-link rouer AC3200. Whenever I initiate or receive a Skype video call, the internet connection immediately shuts down and I have to reset the router. Other video call apps work with the new router. Skype video calls work great with my old router. I have no pro Any suggestions?
Hardware Version :
Firmware Version :
ISP :
Ijust installed a new TP-link rouer AC3200. Whenever I initiate or receive a Skype video call, the internet connection immediately shuts down and I have to reset the router. Other video call apps work with the new router. Skype video calls work great with my old router. I have no pro Any suggestions?
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
12 Reply
Posts: 150
Helpful: 13
Solutions: 0
Stories: 0
Registered: 2017-08-02
Re:Skype video call shuts down internet connection on AC3200
2017-12-19 10:48:39
Is that when you use Skype video call, all devices connected with router AC3200 can not surf the Internet and the router crashed?
If that is, you would better contact support@tp-link.com for the further troubleshooting.
If that is, you would better contact support@tp-link.com for the further troubleshooting.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#2
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-19
Re:Skype video call shuts down internet connection on AC3200
2018-01-11 13:44:49
All devices loose internet connection. The router crashes. I've contacted support but they only ask me to do 7 complicated steps I do not understand. I think they are trying to get ride of me!
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#3
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 3
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-03-02
Re:Skype video call shuts down internet connection on AC3200
2018-03-02 05:22:53
Having the same issue here, although it happens for both Skype video and voice calls, also for WhatsApp calls.
We've tested by connecting directly to the modem (bypassing the router) and everything works fine, so it has to do with the router.
I wonder if you were able to solve this?
My router details:
Mode: TP-Link AC3200 (Canada)
Hadrware model: Archer C3200 v1 00000000
Firmware version: 0.9.1 0.1 v004b.0 Build 160116 Rel.29902n
We've tested by connecting directly to the modem (bypassing the router) and everything works fine, so it has to do with the router.
I wonder if you were able to solve this?
My router details:
Mode: TP-Link AC3200 (Canada)
Hadrware model: Archer C3200 v1 00000000
Firmware version: 0.9.1 0.1 v004b.0 Build 160116 Rel.29902n
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#4
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-19
Re:Skype video call shuts down internet connection on AC3200
2018-03-03 00:23:22
Yes, I was able to solve the Issue by installing new firmware.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#5
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 3
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-03-02
Re:Skype video call shuts down internet connection on AC3200
2018-03-04 00:15:13
Thanks for the reply!
I seem to be running the latest version that is available on tp-link site ( Firmware version: 0.9.1 0.1 v004b.0 Build 160116 Rel.29902n)
Can you share you firmware version? how to get it?
I seem to be running the latest version that is available on tp-link site ( Firmware version: 0.9.1 0.1 v004b.0 Build 160116 Rel.29902n)
Can you share you firmware version? how to get it?
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#6
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 1341
Helpful: 309
Solutions: 6
Stories: 0
Registered: 2016-04-19
Re:Skype video call shuts down internet connection on AC3200
2018-03-06 11:21:36
Hi Danny,
You can also contact TP-LINK support to get it.
You can also contact TP-LINK support to get it.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#7
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 3
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-03-02
Re:Skype video call shuts down internet connection on AC3200
2018-03-07 00:20:17
Yep, already did, they sent me the link - going to try later today.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#8
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-19
Re:Skype video call shuts down internet connection on AC3200
2018-03-07 00:52:53
Unfortunately, tp-link won't let me upload the firmware file that worked for me. It says it's an invalid file...
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#9
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 663
Helpful: 27
Solutions: 0
Stories: 0
Registered: 2017-06-28
Re:Skype video call shuts down internet connection on AC3200
2018-03-15 13:28:12
did you upload a .bin file? check the format.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#10
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 1
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-03-16
Firmware
2018-03-16 06:57:07
woudl it be possible to get a copy of that firmware? Ive contacted tplink supprt and they say that there is no new firmware. Im having the same issues any help appreciated.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#11
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-19
2017-12-19 06:59:37
Posts: 5
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-19
Information
Helpful: 0
Views: 2734
Replies: 12
Voters 0
No one has voted for it yet.
Tags
Report Inappropriate Content
Transfer Module
New message