TL-PA4020PKIT - Randomly loses internet connection/default gateway

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TL-PA4020PKIT - Randomly loses internet connection/default gateway

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TL-PA4020PKIT - Randomly loses internet connection/default gateway
TL-PA4020PKIT - Randomly loses internet connection/default gateway
2018-07-30 06:26:19
Model :

Hardware Version :

Firmware Version :

ISP :

Hi,

I'm getting a strange problem with my TP-Link. When I'm browsing the internet on sites such as Facebook or Twitter, when I have scrolled down the the bottom of the page and the next set of posts are loading, my internet connection drops out completely. I then run the Windows netwrok troubleshooter and get different results each time. These are:
- The ethernet adapter gets reset (I assume by ethernet adapter it means the TP-Link itself)
- The default gateway couldn't be found. This then gets fixed by the troubleshooter.
- The fault can't be found, and I'm forced to restart my PC

This hasn't been happening when I'm playing online games for many hours, but only when browsing the internet. I downloaded the TP Utility and updated the firmware to version 1.1.0.844-01_402011_140208_001. However, after doing this I experienced my first disconnect during online gaming, and was forced to restart my PC to solve the issue.

I'm running Windows 10.

Any help is greatly appreciated.

Thanks.
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Re:TL-PA4020PKIT - Randomly loses internet connection/default gateway
2018-07-30 20:46:15
Welcome to TP-Links disconnect problem! Hundreds have reported the same issue.

A couple of things you can try:

1) Disable power save mode ( https://www.tp-link.com/us/faq-2018.html)
2) Use something like pingplotter to ping your router every 2 seconds to keep your connection alive.
3) Open a CMD prompt and type ping -t 192.168.1.1 then minimise the CMD prompt and just let that run
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Re:TL-PA4020PKIT - Randomly loses internet connection/default gateway
2018-07-31 17:02:13
Thank you!

I will give this a try tonight and see how I get on.
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