Reconnect the deco app to an existing deco network

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Reconnect the deco app to an existing deco network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
49 Reply
Re:Reconnect the deco app to an existing deco network
2021-11-04 06:56:45

@luiscberrocal 

Could you please send me a private message about the MAC address of the main Deco and the TP-Link email ID for your Deco APP?

Did your main Deco LED stay solid green/white?

Thank you very much.

 

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#22
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Re:Reconnect the deco app to an existing deco network
2022-01-04 16:00:50

@TP-Link Hi, I have the same problem. Installed 3 units via the deco app, gave the network a name. Tried to add 3 additional units.. failed. Had to delete the network from Deco, and reinstalled the app, now I can't find the network in my Deco app, because it wants to do the whole set up. How can I find my existing network and reconnect to it, and add 3 more units? Please advise. Thanks!

 

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#23
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Re:Reconnect the deco app to an existing deco network
2022-01-23 15:52:02

@TP-Link 

 

I have come across this issue too.

Do these Deco M5 Units have just a simple WebGUI to access them.  ?

 

I have been asked to fix and Sonos Speaker system at an elderly couple home.  It used to work fine before th Deco mesh net was installed.

 

I need to connect to the existing Deco setup to access it to change it to Access Point mode.

 

But as per the first post of this thread, the newly installed app on the phone wont connect to a new system.  I have used their e-mail address and password on my phone to log in and it seemed to work but is asking me to get the blue flashing light.  

 

I just want to connect to the existing system to change it to AP mode

 

Is this possible?  

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#24
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Re:Reconnect the deco app to an existing deco network
2022-01-24 08:56:52

@NeilPaisnel 

Hi, on the latest App version, You might need to connect to the Deco Wi-Fi first in order to change the operating mode.

So I am afraid logging into the same email ID is not enough.

But the current issue you had is not related.

And can you send me a private message of the MAC address on the main Deco M5 so that I can check whether you have the correct TP-Link ID?

Thank you very much.

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#25
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Re:Reconnect the deco app to an existing deco network
2022-03-02 02:57:38

  @TP-Link I'm unable to reconnect my deco x60 back to the app. What do I need to do

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#26
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Re:Reconnect the deco app to an existing deco network
2022-03-02 11:58:10

  @Bunso Hi, please refer to the private message for further assistance. Thank you.

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#27
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Re:Reconnect the deco app to an existing deco network
2022-04-02 17:42:07

  @TP-Link I have the same issue

 

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#28
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Re:Reconnect the deco app to an existing deco network
2022-04-06 01:21:31

  @DC01 

Thank you very much for the feedback.

I also got your message and please have a check of the reply to the message.

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#29
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Re:Reconnect the deco app to an existing deco network
2022-04-07 19:26:40 - last edited 2022-04-07 19:33:28

@TP-Link I left you a Message with my MAC address and my TP-Link ID I use for the Deco App. Let me know if there is a solution.

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#30
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Re:Reconnect the deco app to an existing deco network
2022-04-08 09:05:59 - last edited 2022-04-08 09:06:54

  @OREOKING 

Hi, I did not get any message under my profile or TP-Link profile, and could you please send me the message again?

And I also provided my email address if needed in the private message.

Thank you.

 

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#31
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