Smart TV won't connect to main Wifi.
Smart TV won't connect to main Wifi.
Smart TV won't connect to main Wifi.
2019-03-19 14:26:09 - last edited 2019-03-21 01:03:37
Model: Deco M5
Hardware Version: V1
Firmware Version: Latest

I have a problem. I can't connect my Android TVs to my main wi-fi network. When I try to connect, it says that it couldn't find the network, it won't accept connection and even WPS it doesn't work. Although it can connect to the guest network without issue. 

 

Thing to point out.

I have a CCTV system that has a connection to the main network. So it has a preferred IP address and uses port forwarding at port 80 and 37777.

 

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#1
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Re:Smart TV won't connect to main Wifi.-Solution
2019-03-20 01:03:09 - last edited 2019-03-21 01:03:37

Hello,

 

Can other devices detect the host network? 

 

Please turn off 5GHz network and check whether the Android TV can find the wifi network.

 

Meanwhile, you can turn off fast roaming and QoS to give it a go as well. 

 

Good day. 

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#2
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Re:Smart TV won't connect to main Wifi.-Solution
2019-03-20 01:03:09 - last edited 2019-03-21 01:03:37

Hello,

 

Can other devices detect the host network? 

 

Please turn off 5GHz network and check whether the Android TV can find the wifi network.

 

Meanwhile, you can turn off fast roaming and QoS to give it a go as well. 

 

Good day. 

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#2
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Re:Re:Smart TV won't connect to main Wifi.
2019-03-20 23:56:25

Yes, they can detect the network.

 

When I turned off fast roaming, the TVs finally connected to the network.

 

Thank you so much.

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#3
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Re:Re:Re:Smart TV won't connect to main Wifi.
2019-03-21 00:55:10

Hi, glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day.

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#4
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Re:Smart TV won't connect to main Wifi.
2019-03-26 22:07:12

Hi,

i had the same problem with my Sony Android TV and i can confirm that you’ve to switch off FAST ROAMING to make it works; i think that this is an incompatibility between android tv and mesh network (as you had seen, the tv finds a lot of wifi network with the same ssid)

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#5
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Re:Re:Smart TV won't connect to main Wifi.
2019-03-27 07:33:51

Hey, there should be no compatibility issue between the TV and Deco, with fast roaming disabled, TV can connect to it; even it can detect the wifi name with fast roaming enabled. 

 

While I do agree that they need make some improvements on the Deco system. 

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