Powerlines no longer pairing even after factory reset

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Powerlines no longer pairing even after factory reset
Powerlines no longer pairing even after factory reset
2019-04-22 13:17:26 - last edited 2019-04-22 13:20:50
Hardware Version: V1
Firmware Version: v1.0.2 Build 20170908 Rel.41850

Got the WPA7510 Powerline kit and it worked well for a good 5 and a half months, and then I went a vacation for a few days to find that they were no longer paired (Powerline LED is off). I tried the following:

1. Press the Pair button on both adapters

2. Transfer adapters to a different floor

3. Factory reset both adapters and press the Pair button on both

4. Use tpPLC to manually add the Powerline Key: first from the non WiFi adapter and later using the WiFi adapter

5. Check the network name if they are the same

6. Try these steps again in a different floor.

 

Now I’m at a loss because I have no idea what else to do to get them paired again. Thanks.

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#1
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3 Reply
Re:Powerlines no longer pairing even after factory reset
2019-04-23 03:23:56

Hey,

Move them into the same room and plug into the wall sockets directly. 

 

After that, repeat the steps to pair them. 

 

If still the same, contact TP-Link tech support to verify whether it is faulty and ask for the warranty service. 

 

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#2
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Re:Re:Powerlines no longer pairing even after factory reset
2019-04-23 11:47:56

Sorry for the misunderstanding: yeah, all of my attempts have been in the same room but in different floors. Looks like it’s tech support for me then. Thank you!

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#3
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Re:Re:Re:Powerlines no longer pairing even after factory reset
2019-04-24 03:18:52

Alright then, finger crossed with TP-Link tech support. 

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#4
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