Deco P7 drops internet connection several times a week
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi, i'm having issues with my Deco P7, the internet connection works fine for a while, good reception and speeds and all, but after a couple of days, it goes berserk and I completely lose the internet connection until I shutdown all P7's.
My setup is as follows:
Experia v10 router - switch - Main deco p7 cabled, in Access Point mode
- switch - 2nd deco p7 cabled
- 3rd P7 powerlined
When the issue occurs, all devices lose internet connection, including the wired ones. When I disconnect all P7's, internet connection sometimes restores, sometimes I need to reset the Experia too. The experia always shows green lights on the internet connection.
P7's are all up to date, I have tried resetting them all and reconfiguring the network yesterday, and the issue got even stranger. Today, some devices work fine, others are thrown off the wifi until you manually reconnect. I have removed wifi config from the devices (android phones) and reconnected them, but the issue keeps coming back.
Anyone have any suggestions on how to fix this?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Sorry to respond late; to locate this issue and figure it out, we would like to follow up your case via email.
You can check your inbox.
For others who have the same issue, we will grab one case to do further analysis, any updates, we will keep you posted.
Good day.
- Copy Link
- Report Inappropriate Content
Does the specific Deco affect the whole network connection?
Have you ever tried to swap the locations of the slave Decos to verify whether it is the specific Deco or the network environment?
You can switch the slave Deco to main Deco to give it a go.
Besides, when you lost connection, check the IP addresses of Deco units on the app, and connect your computer to Deco to ping their IP addresses. Please show us the results.
In the meantime, try to ping the gateway of the experia box.
Thanks in advance.
- Copy Link
- Report Inappropriate Content
Hi,
I swapped deco's by location. I reset all deco's and made another deco the master. It doesn't matter with role or location this deco device has. When I connect thisone to an ethernet cable or connect to another deco as slave, all connections within the network, cabled and wifi will be lost. From cabled computers I cannot ping the firewall (kpn experiabox) anymore.
I send the device back to ibood (the webshop where I bought these) and i'm waiting for response.
- Copy Link
- Report Inappropriate Content
Good choice for sending it back. I think we are going to do the same and switch to a brand with a swift support department. We are getting a direct mail now with again new instructions to try all sort of things. This device is just not working properly and we have to keep using this firmware that is causing the problem. It doesn't seem so difficult to me. Tp Link know what they have changed in the last version and it shouldn't be difficult to revert a certain piece of the change based on the log files provided and there own tests.
We've tried all sort of things (switching main unit, switching settings, not using 1 of the deco's). Nothing works, so we are going to stop putting more time in a faulty product.
- Copy Link
- Report Inappropriate Content
@all:
I have the same problem. Is there already a solution.
- Copy Link
- Report Inappropriate Content
Hi,
I did send back my accesspoint to IBOOD and got my money back.
So now I have 2 accesspoints instead of three....
- Copy Link
- Report Inappropriate Content
Via TP-LINK nl I got mailed the upgrade tool
but when triyng to downgrade to the previous version it gives an error
With a PDF
Exception in Tkinter callback
Traceback (most recent call last):
File "lib-tk\Tkinter.py", line 1541, in __call__
File "upgrade.py", line 327, in upgrade
File "upgrade.py", line 263, in upgrade_firmware
File "upgrade.py", line 254, in call_tmpcli
IndexError: tuple index out of range
- Copy Link
- Report Inappropriate Content
I have exactly the same problem.
The deco's worked fine for months, no complains whatsoever.
But indeed, after the upgrade the satellites keep losing connection. When I switch them off and on it works for some time, but the connection is very slow.
This is more than hyper irritating.
If there is no proper solution, then at least provide the tools to down grade the firmware to the previous release.
When TP-Link is not able to come with a proper solution on a very short term, then let me know how I can get my money refunded.
Regards,
Frank
- Copy Link
- Report Inappropriate Content
Same issue here
Slave deco connected via Lan , no issue
Slave deco connected via wifi and powerline (green leds on both device) network goes down 5 times a day
when network crash, remoce deco over wifi , the network recovers
Remove the slave deco that's connected over wifi > network stays stable
Swap hw decos , issue remain
did alot of testing but deco p7 connected over wifi/powerline doesnot work
- Copy Link
- Report Inappropriate Content
I am having the same issues as discribed in this thread.
Seems to lose connection a couple of times every day.
Deco lights get red and everything boots up again, takes about 20-25 seconds.
I didnt notice earlier, but since we are all home (work / study) these days it's pretty annoying.
When I recap it, i think it changed with the last update (that's when my wife started complaining ;)).
I am running in Router mode, behind a Arris cable modem.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 27734
Replies: 39
Voters 1
