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"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)

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"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)

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"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-24 07:26:08 - last edited 2019-05-31 00:51:59
Model: Deco M9 Plus  
Hardware Version: V1
Firmware Version: 1.2.8

Subject says it all

 

thanks for having a look

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#1
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1 Accepted Solution
Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)-Solution
2019-05-30 11:54:36 - last edited 2019-05-31 00:51:59

back, now, to fw 1.2.8 Build 20190403 Rel. 43515 and all is still fine :)

 

taking a closer look, what I believe did actually happen is the "open/close triangle", in iOS Deco app, being stuck so that offline devices were "hidden"

not completely sure if just my bad or... something wrong actually going on 

 

thank you so much once more :)

(btw: hope an iPad version of the app comes soon ;) )

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#11
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Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-28 06:31:41

Hi,

 

Did you update the firmware in one time? Meanwhile, what about the online devices? Are they affected?

 

Besides, with a device connected and disconnected to the Deco network, does it show up under the offline device list? 

 

Good day. 

 

 

 

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Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-28 06:39:16 - last edited 2019-05-28 06:44:04

 

hi

 

"Online Devices" lists actually connected devices and is fine

"Offline" was working the way you say in 1.2.6

in 1.2.8 it **always** is empty

 

what do you mean by "in one time"? I launched the update from Deco app (iOS) and that's it

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#3
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Re:Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-29 01:43:12

Can I say that the offline devices list is always empty, even though there is a device disconnected from it after the firmware update? 

 

Did you try to reinstall the Deco app or refresh it?

 

Good day. 

 

 

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#4
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Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-29 08:49:36

"Offline Devices" was **never** empty in 1.2.6: every device that connected at least once to the network was listed there when not connected

 

already rebooted both Decos at least twice, to no avail

will try reinstalling fw

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#5
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Re:Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-30 01:38:54

Hi,

 

That is a little weird, you can try to reinstall the firmware give it a go; 

 

Meanwhile, I emailed you the instruction as well, you can check your inbox.

 

Any updates, please let me know. 

 

Good day. 

 

 

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#6
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Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-30 08:57:37 - last edited 2019-05-30 09:07:25

thank you Kevin 

so... followed instructions and re-installed firmware on both my M9s

 

then tried connecting a device, checked it was listed among "Network Devices" (it was) and finally turned it off

"Offline Devices" list is still empty

 

current fw is: 1.2.8 Build 20190520 Rel. 62352

previous fw was: 1.2.8 Build 20190403 Rel. 43515

factory (or... right upon initial setup boot) fw was: 1.2.6 Build 20190308 Rel. 45598

(btw... those "Rel." numbers are pretty weird: shouldn't they be progressive? and... 19k new releases in one month and a half? frown)

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#7
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Re:Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-30 10:06:17

Hi,

 

Thanks for your feedback, sorry to hear that it still does not work. 

 

Please check your inbox and our engineer will contact you later and try to fix it.

 

Good day. 

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#8
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Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-30 10:36:36

thank you Kevin

 

cheers

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#9
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Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)
2019-05-30 10:43:18

oh... wait Kevin... checked once more right now and... it did work: "Offline Devices" listing is back :)

 

thank you so much

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#10
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Re:"Offline Devices" now empty after fw 1.2.8 update (Deco M9 Plus)-Solution
2019-05-30 11:54:36 - last edited 2019-05-31 00:51:59

back, now, to fw 1.2.8 Build 20190403 Rel. 43515 and all is still fine :)

 

taking a closer look, what I believe did actually happen is the "open/close triangle", in iOS Deco app, being stuck so that offline devices were "hidden"

not completely sure if just my bad or... something wrong actually going on 

 

thank you so much once more :)

(btw: hope an iPad version of the app comes soon ;) )

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#11
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