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Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)

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Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)

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21 Reply
Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2019-06-17 04:45:28 - last edited 2019-06-17 04:49:51

Hi folks, here's my update:

 

I got sick of waiting for Virgin / TP Link / Netgear to fix the issue (wherever the fault actually lies).

 

I went and bought my own router instead: https://www.amazon.co.uk/gp/product/B00TDV2IS4/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

I asked Virgin to enable the option for my router to be used in "Modem Mode" (as this isn't enabled by default) and I simply plugged my new router into my Virgin hub via Ethernet port.

 

The set up with the Nighthawk was SUPER simple and actually easier than the extenders. I used the mobile app for this.

 

Since I have my own router now, I got a 20 meter Ethernet cable to run from my Virgin hub to the Nighthawk, and moved the router to a more central location in my apartment. 

 

I now get 220Mbps download speeds in all areas.

 

It wasn't the most ideal solution but for me, it's been the best.

 

If anyone wants, I'll post pictures and a more detailed solution.

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#13
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Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2019-06-17 07:52:24

Hi @BravoJuliet 

 

Thanks for your valued reply, we did a test at our lab, the RE305 was able to connect to the virgin media hub 3.0 successfully. 

 

So we are afraid that it may affected by the atcual network environmnet, not the RE305 issue. 

 

You can change another wireless router if possible to give it a go.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#14
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Re:Re:Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2019-06-17 07:53:41

Hi, @Crop7 

 

Please provide more details so that we can give you a specific answer. 

 

Can it detect the main router's 5GHz? Or it is detected but failed to connect? 

 

Have you ever changed the wireless channel of the main router to give it a go? 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#15
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Re:Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2019-06-17 07:56:07

Hi @AndyBkly 

Thanks for your valued reply; we did a test on our lab and found that the RE305 was able to connect to the virgin media hub 3.0 successfully, so the RE305 is not the root cause. 

 

While can I say the RE305 works well with the netgear router now? 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#16
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Re:Re:Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2019-07-24 06:43:46

Hi all,

 

We got a feedback from our customer who had the same issue to join the 5GHz with his extender, while it is RESOVLED by the firmware upgrade of the virgin Media Hub.

 

So have you guys updated the firmware and fixed this issue already?

 

If so, may I know what the hardware and firmware version of the Vigin Media Hub are?

 

Thanks a lot for your cooperation and support. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#17
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Re:Re:Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2020-04-01 19:15:11

@Kevin_Z 

 

Hi, sorry for resurrecting the old thread, but I am facing same issue - RE300 + Virgin Hub 3.0, 5GHz not connecting... Both devices are upgraded to latest firmware afaik, details of HUB 3 as follows:

 

Standard specification compliant : DOCSIS 3.0
Hardware version : 4.01
Software version :

CH7465LG-NCIP-6.12.18.25-2p4-NOSH

 

Hub's 5GHz channel fixed to 36, named etc...

 

Any help would be really appreciated

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#18
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Re:Re:Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2020-04-03 09:39:13

@SH_ILJ 

 

What is the model number of the Virgin Media hub? 

 

Is it RE300 or RE305? What is the led status of the extender? 

 

Please show us a screenshot of the status page and network page of RE. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#19
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Re:Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2020-04-19 11:34:48

@Crop7 Exactly the same problem. I cannot connect to 5ghz on my virgin hub 3.0

Double checked settings, everything. My tp link rs200 says I have my sons PS4 connected to the extender. However, it also says the extender is not connected to a 5ghz host network. All software is updated, everything else in the house works fine, ethernet speed is 197mbps, the router is about 5 meters from the extender in my sons bedroom directly above me. Pretty fed up with a wasted morning.

 

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#20
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Re:Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2020-04-20 12:38:12

@Jim48 Whats's the hardware and firmware version of your RE200?

1. Please provide a full screenshot of RE200 as the picture below, then I can know this and provide further help.

2. Please also provide a screenshot of your Virgin media hub 3.0 as the picture below.

  

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#21
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Re:Re:Re:Virgin Media Hub 3.0 not sending a 5GHz signal to TP Link Range Extender (RE305)
2020-05-07 09:59:10
Hi @Kevin_Z Sorry for late reply. Model number - Compal CH7465LG-VM / VMDG500 Extender is RE300, led status "not showing" Status page and network page - I have pulled out old Airport Extreme, extended VM hub with it and now using it with RE300 - RE300 works in 5ghz mode fine with AE. However, I would like to use only Hub 3, so let me know if this screenshot is really required. Kind regards
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#22
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