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AC5400 Router loses connections and gives LED controller error

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AC5400 Router loses connections and gives LED controller error

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

MarcoRenkum

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2019-08-08 14:05:18 - last edited 2019-08-08 17:08:42

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AC5400 Router loses connections and gives LED controller error

2019-08-08 14:05:18 - last edited 2019-08-08 17:08:42

Model: Archer C5400

Hardware Version: V2

Firmware Version: 1.2.2 Build 20170912 rel:56240

My C5400 router loses the connection to the modem for the internet every thirty minutes for a few seconds (almost one minute). It also seems that the router restarts the WIFI connections. This means that all devices that are connected to the router, such as Google Home, all my smart lamps, etc. must log in again. In the log there is an error message "config importing failed" and this would have to do with the LEDs. I have reset the router to factory settings and the problem remains.

Does anyone know how I can solve this?

----

EDIT:
The connection of the 4 UTP ports is also lost. Very irritating when you watch a movie via Plex ed

----

Below a copy of the log file:

Hardware Version: ArcherC5400 v2.0
Software Version: 1.2.2 Build 20170912 rel.56240

2019-08-08 15:50:45 led-controller[1213]: <3> 288753 Config importing failed
2019-08-08 15:50:45 led-controller[1213]: <7> 288009 Failed to read WAN_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288003 Led rule name is WAN_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:50:45 led-controller[1213]: <6> 288051 Start to run WAN1_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288004 WAN1_ON is found
2019-08-08 15:50:45 led-controller[1213]: <7> 288003 Led rule name is WAN1_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:50:44 led-controller[1213]: <6> 288051 Start to run WAN0_OFF
2019-08-08 15:50:44 led-controller[1213]: <7> 288004 WAN0_OFF is found
2019-08-08 15:50:44 led-controller[1213]: <7> 288003 Led rule name is WAN0_OFF
2019-08-08 15:50:44 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:50:44 led-controller[1213]: <6> 288051 Start to run LAN_ON
2019-08-08 15:50:44 led-controller[1213]: <7> 288004 LAN_ON is found
2019-08-08 15:50:44 led-controller[1213]: <7> 288003 Led rule name is LAN_ON
2019-08-08 15:50:44 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <3> 288753 Config importing failed
2019-08-08 15:49:48 led-controller[1213]: <7> 288009 Failed to read WAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is WAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <6> 288051 Start to run WAN1_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288004 WAN1_ON is found
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is WAN1_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <6> 288051 Start to run WAN0_OFF
2019-08-08 15:49:48 led-controller[1213]: <7> 288004 WAN0_OFF is found
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is WAN0_OFF
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <6> 288051 Start to run LAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288004 LAN_ON is found
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is LAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <3> 288753 Config importing failed
2019-08-08 15:49:47 led-controller[1213]: <7> 288009 Failed to read WAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is WAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <6> 288051 Start to run WAN1_OFF
2019-08-08 15:49:47 led-controller[1213]: <7> 288004 WAN1_OFF is found
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is WAN1_OFF
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <6> 288051 Start to run WAN0_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288004 WAN0_ON is found
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is WAN0_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <6> 288051 Start to run LAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288004 LAN_ON is found
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is LAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132

35 Reply

Kevin_Z

2019-09-05 01:09:59

Posts: 21224

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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:AC5400 Router loses connections and gives LED controller error

2019-09-05 01:09:59

@Philippe1981

Hello, we will do some troubleshooting to locate the issue first, then we can try to fix it.

1. What is the internet led status of the Archer C5400 when it lost connection? With your computer connected to it by ethernet cable, please click here to verify its IP and gateway.

And please login to the web UI of the C5400 and show us a screenshot of the status page.

2. In the meantime, can you get internet from the modem directly, bypass the Archer C5400?

3. The router always lost WAN connection from +/- 22h00 until +/- 6h00, is there any power schedule settings existed? What is the current firmware of the C5400?

4. After the C5400 lost connection, please access it and go to advanced-system tools-system log to save it and send it to us.

Thanks in advance, and have a nice day.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

#13

MannStooka

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2019-10-21 18:40:51 - last edited 2019-10-21 19:52:22

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Re:AC5400 Router loses connections and gives LED controller error

2019-10-21 18:40:51 - last edited 2019-10-21 19:52:22

@Kevin_Z

I am having the exact same problem with the exact same error messages, and this all started about 5-6 weeks ago out of the blue.

#14

giento

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2019-11-12 03:49:01

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Re:AC5400 Router loses connections and gives LED controller error

2019-11-12 03:49:01

@MarcoRenkum same here. identical issue, started about 4 weeks ago roughly, its escalated to multiple times daily now.

Archer C5400 V2.0 running firmware 1.2.2 Build 20170912 rel.56240(5553)

West coast based out of USA, connecting to century link fiber optic via PPPoE with a user name and password, pulling network settings from ISP dynamically.

I dont have guest network enabled (nor have I ever). I haven't had any issues obtaining NTP automatically. Issue is encountered whether I leave NTP auto or set to static.

It's literally started happening roughly every 20 minutes since I've started typing this post.

PLEASE HELP!!!!!!!!!!!!

#15

MarcoRenkum

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2019-11-12 05:04:53

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Re:AC5400 Router loses connections and gives LED controller error

2019-11-12 05:04:53

@giento Try running Pingplotter for a few days on both external IP and internal IP to locate the probleme. For me it was probably the ISP. And check the connection between the router and the modem.

#16

giento

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2019-11-12 05:26:56

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Re:AC5400 Router loses connections and gives LED controller error

2019-11-12 05:26:56

@MarcoRenkum its clearly the router. can you help escalate to engineering? this is a huge issue happening to everyone,

as others have mentioned, it doesnt seem to be limited to the tp link routers. go to amazon and sort any tri band router by 1 star reviews and they all complain of the 5ghz randomly going out every day or few days. its probably something at the hw level, a chipset or something they all share in common

#17

MarcoRenkum

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2019-11-12 11:16:53

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Re:AC5400 Router loses connections and gives LED controller error

2019-11-12 11:16:53

@giento I really don't know what the exact cause is. the failure of the connection no longer occurs here. Have the cable replaced between modem and router, Hard reset on modem. Router to fab. settings and me ISP changed my ip.
I have no knowledge of chipsets and all the hardware and software that are in a router. I try things and sometimes it works. I am therefore not an expert in this field.

#18

zackattack784

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2019-11-16 16:39:05

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Re:AC5400 Router loses connections and gives LED controller error

2019-11-16 16:39:05

Same issue here. Logs look the same. I tried firmware 1.2.5 190411 but ended up rolling back to 1.2.2 170912 since it seems to do it less but happens on both firmware versions. Started happening about a week ago.

#19

aus_fas

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2019-11-18 10:14:12

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Re:AC5400 Router loses connections and gives LED controller error

2019-11-18 10:14:12

see my response to https://community.tp-link.com/en/home/forum/topic/166244?replyId=373824

#20

Ali_pc

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2020-01-07 13:43:53

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erorr

2020-01-07 13:43:53

@MarcoRenkum

Hardware Version: ArcherC5400 v2.0
Software Version: 1.2.5 Build 20190411 rel.52981

2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:19 led-controller[1100]: <3> 288753 Config importing failed
2019-04-11 00:00:19 led-controller[1100]: <3> 288753 Config importing failed
2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1100]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1100]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:01:19 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:00:29 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:46:19 led-controller[1099]: <3> 288753 Config importing failed
2017-09-12 00:45:21 led-controller[1099]: <3> 288753 Config importing failed

#21

MannStooka

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2020-01-07 17:02:01

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erorr

2020-01-07 17:02:01

It would be pretty great if someone from tp-link would pay some kind of attention to this thread.

#22

AC5400 Router loses connections and gives LED controller error

AC5400 Router loses connections and gives LED controller error

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