Deco M5 no internet after upgrade firmware 1.3.6

Deco M5 no internet after upgrade firmware 1.3.6
Deco M5 no internet after upgrade firmware 1.3.6
2019-09-08 12:43:24 - last edited 2019-09-09 02:26:13
Model: Deco M5
Hardware Version: V2
Firmware Version: 1.3.6 Build 20190829 Rel. 56973

After upgrade to this firmware,my deco m5 no internet, test speed using Speedtest app at hp result almost 0mbps: try to reboot deco and internet ok for few minute after that down again .Few thing been done:

1) restart deco- ok for few minute then down

2) reset and reinstall again. Same ok few minute then down again

3) change sub/slave deco to become main deco. Same as 1&2

4) changes Qos to std and of antivirus. Same result.

5) disable ipv6, same result

 

Pls help me to advice how to resolve this issue, just use this unit 2 weeks ago.

 

thanks

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#1
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8 Replies
Re:Deco M5 no internet after upgrade firmware 1.3.6
2019-09-09 02:33:25

@Dudi 

 

First, for your information, the 1.3.6 is not the official firmware, while is an internal firmware need to be tested which has released publicly for a small part of Deco users.

 

Back to your case, try to downgrade the firmware to 1.3.1 which is the official one.

https://www.tp-link.com/support/download/deco-m5/v2/#Firmware

 

You can use the web UI to degrade the firmware.

 

After that, please verify its stability. 

 

Any updates, please let us know.

 

Good day. 

 

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#2
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Re:Re:Deco M5 no internet after upgrade firmware 1.3.6
2019-09-09 03:53:24
Thanks for your reply, can help to share link or tutorial on how to downgrade using web ui, sorry i’m not IT background. Thanks
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#3
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Re:Re:Re:Deco M5 no internet after upgrade firmware 1.3.6
2019-09-09 08:11:05

@Dudi 

 

Hello, below is the download link of the firmware for Deco M5 V2.

https://www.tp-link.com/support/download/deco-m5%25283-pack%2529/v2/#Firmware

 

Then please connect your computer to the Deco and open a web browser, please access it with the gateway, which is 192.168.68.1 by default. 

 

Then you can go to settings-firmware update page to upload it.

 

May it help and have a good day. 

 

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#4
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Re:Re:Re:Re:Deco M5 no internet after upgrade firmware 1.3.6
2019-09-09 11:29:57

Thanks,it work well after downgraded the firmware thru web ui.Thanks again

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#5
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Re:Re:Re:Re:Re:Deco M5 no internet after upgrade firmware 1.3.6
2019-09-09 15:49:19

Sorry, Just notice,i only downgrade my main deco to firmware ver 1.3.1,i have 2 sub deco which still with 1.3.6 version of firmware,so far no connection or internet issue,do i need to downgrade sub deco also?or just maintain it?pls advice, thanks

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#6
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Re:Re:Re:Re:Deco M5 no internet after upgrade firmware 1.3.6
2019-09-09 16:01:49

@Kevin_Z how change log regarding this version? i don't receive on my networks.

 

Thanks

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#7
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Re:Re:Re:Re:Re:Re:Deco M5 no internet after upgrade firmware 1.3.6
2019-09-10 00:54:03

@Dudi 

 

Hello, glad to hear that you downgraded the firmware of the main Deco successfully.

 

For the 2 slave Decos, you can change them to main Deco first as the instruction below and then downgrade the firmware.

https://www.tp-link.com/support/faq/2400/

 

May it help and have a good day. 

 

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#8
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Re:Re:Re:Re:Re:Deco M5 no internet after upgrade firmware 1.3.6
2019-09-10 01:23:31

@leogz 

 

Hi, Leo, the 1.3.6 is not an official firmware, which has been released for a small part of the Deco users. That is why you do not receive any notifications.

 

Please be assured of it, you can wait a while until the official one came out.

 

May it help and have a good day. 

 

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#9
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