Forums

Stories

Knowledge Base

Home Network Community > Deco > Problem resetting up Deco M5

< Deco

Problem resetting up Deco M5

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Problem resetting up Deco M5

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

mdfire

LV1

2019-10-17 15:29:43 - last edited 2019-10-18 07:59:38

Posts: 11

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2019-07-02

Problem resetting up Deco M5

2019-10-17 15:29:43 - last edited 2019-10-18 07:59:38

Hi, I have a Deco home wifi system that has been working flawlessly. An electrical fault at home upset the whole thing and i did a reset. I finally got the main unit working again. However i cannot log into the app again on my phone. While on the wifi i get a message "Failed to connect to TP-Link Cloud. Please check your wifi or mobile data connection". When i switch to mobile data, i can log into my account but im sent back to the start to setup a new network.

1 Accepted Solution

mdfire

LV1

2019-10-18 07:27:53 - last edited 2019-10-18 07:59:38

Posts: 11

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2019-07-02

Re:Problem resetting up Deco M5-Solution

2019-10-18 07:27:53 - last edited 2019-10-18 07:59:38

@Kevin_Z Hi, is set up a new account and all works now again.

Recommended Solution

3 Reply

Kevin_Z

2019-10-18 02:06:09

Posts: 21206

Helpful: 4375

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:Problem resetting up Deco M5

2019-10-18 02:06:09

@mdfire

With main Deco connected to the modem only, please connect your computer to the main Deco by ethernet cable and verify whether they can access internet.

If it works, try to reboot the whole network system and your smart phone and then connect to the Deco's wifi and login to the Deco app and verify whether it works.

Still the same, you can try to login with mobile data and start to setup a new network and then re-add the "main Deco" to the existing network.

May it help and have a nice day.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

mdfire

LV1

2019-10-18 07:27:53 - last edited 2019-10-18 07:59:38

Posts: 11

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2019-07-02

Re:Problem resetting up Deco M5-Solution

2019-10-18 07:27:53 - last edited 2019-10-18 07:59:38

@Kevin_Z Hi, is set up a new account and all works now again.

Information

Helpful: 0

Replies: 3

Problem resetting up Deco M5

Problem resetting up Deco M5

Information

Voters 0

Tags