C1200 Random reboot issue

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C1200 Random reboot issue

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C1200 Random reboot issue
C1200 Random reboot issue
2019-11-11 18:43:58 - last edited 2019-11-14 07:07:00
Model: Archer C1200  
Hardware Version: V2
Firmware Version: 2.0.2 Build 20180308 rel.38281 (EU)

My router is not even 10 days old and it has rebooted itself probably 20 times now, I searched this forum regarding the issue and the same issue existing 2 years now for several users with the same model.

 

Why there has been no fix so far? I have tried the beta firmware dated 2018/03/08 floating on these forums and the issue is still there.

 

I have tried everything reboot/reset/hard reset. the issue is still there.. is there going to be official firmware release anytime soon?

 

Please fix this.

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#1
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2 Accepted Solutions
Re:C1200 Random reboot issue-Solution
2019-11-14 07:04:58 - last edited 2019-11-14 07:07:00

@Kirandev @Kevin_Z

 

I sent in an email to TP-link India support, I got a reply pretty quickly with a beta firmware C1200v2_eu-up-2.0.2 Build 20181128 rel.31721_2018-11-28_09.35.05

 

The router seems to be doing fine so far, 48 hrs and no reboot. The GUI is very smooth and resposive.

 

I'm not sure if I can post the firmware here with my own link. If anyone facing similar issue, I suggest sending in an email to get the latest firmware.

 

To TP-link:

 

Why not release the firmware already? why people have to go through the support to get the fix? almost every c1200 user is going through the reboot issue. Just release the firmware already.

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Re:C1200 Random reboot issue-Solution
2021-01-15 03:20:52 - last edited 2021-01-15 03:20:58

@cityba 

 

Hello, sorry for any inconvenience caused for the reboot issue you encountered with the Archer C1200 router.


Please ensure you are running the latest firmware on your C1200 router, which can be downloaded from the TP-Link official website. If you still encounter the auto-reboot issue when running the latest version, please check the below beta firmware that provided by the R&D:
Archer C1200(EU)_V1: https://static.tp-link.com/2020/202001/20200103/Archer C1200(EU)_V1_180308(Beta).zip
Archer C1200(EU)_V2: https://static.tp-link.com/2020/202001/20200103/Archer C1200(EU)_V2_180308(Beta).zip
Archer C1200(US)_V1: https://static.tp-link.com/2020/202001/20200103/Archer C1200(US)_V1_180308(Beta).zip
Archer C1200(US)_V2: https://static.tp-link.com/2020/202001/20200103/Archer C1200(US)_V2_180307(Beta).zip

 

Below is the guidance to install it manually on your router (Method 2):
https://www.tp-link.com/support/faq/2139/
Note: This beta firmware is mainly built for the auto-reboot issue on the Archer C1200 router, if yours is not the auto-reboot issue, DON'T upgrade to this firmware. Meanwhile, please verify the hardware version and region version first before the upgrade, a wrong firmware upload may brick your device and void the warranty, thanks a lot~

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:C1200 Random reboot issue
2019-11-12 02:51:09 - last edited 2019-11-12 02:51:52

@Kirandev 

 

Thanks for your requesting, we will do further analysis to fix this issue. 

 

Could you please provide some specific symptoms about the auto reboot issue? Like what is the led status of it at that time? Can you get internet from it by wired cable or so? 

 

And how do you make it back to work?

 

Besides, where did you buy this router? 

 

Good day. 

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:C1200 Random reboot issue
2019-11-12 05:37:44 - last edited 2019-11-12 06:37:34

@Kevin_Z 

 

There are no symptoms, it can happen anytime. Its total router reboot like you do restart in router interface. Everything including wifi/wired goes down and comes back up after a couple of minutes. I don't have to do anything to make it working again. I believe it's crashing for some reason and rebooting itself.

 

Bought the router on Amazon India.

 

Please fix this.

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#3
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Re:C1200 Random reboot issue-Solution
2019-11-14 07:04:58 - last edited 2019-11-14 07:07:00

@Kirandev @Kevin_Z

 

I sent in an email to TP-link India support, I got a reply pretty quickly with a beta firmware C1200v2_eu-up-2.0.2 Build 20181128 rel.31721_2018-11-28_09.35.05

 

The router seems to be doing fine so far, 48 hrs and no reboot. The GUI is very smooth and resposive.

 

I'm not sure if I can post the firmware here with my own link. If anyone facing similar issue, I suggest sending in an email to get the latest firmware.

 

To TP-link:

 

Why not release the firmware already? why people have to go through the support to get the fix? almost every c1200 user is going through the reboot issue. Just release the firmware already.

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#4
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Re:C1200 Random reboot issue
2020-09-24 07:03:12
I have the same problem. It started slowly, but just within the last 8h it has rebooted twice. Nothing unusual going on the network. It simply reboot out of nowhere. Sometimes i may be browsing the internet or watching youtube. it has good ventilation though it is close to the floor, but at a somewhat upright angle. It already have the v2.0.2 build from 20180118. It appears there are no newer software when i check for updates.
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#5
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Re:C1200 Random reboot issue
2020-10-14 14:31:19

@Kirandev It's a few days I have the same problem, the router reboot randomly without any configuration change. I tought it was an HW problem, so I bought another C1200 but I still have the same problem 

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#6
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Re:C1200 Random reboot issue
2021-01-12 22:52:07

Ugyanez a baj nálam is, 2.0.2 Build 20180118 rel.38979  v2 es model, 3 éves, firmware van fent, folyamatosan wifit eldob, majd random újraindul. Nagyon sokan panaszkodnak rá, pedig direkt nem a legolcsóbbat választottam. Szerintem kuka lesz belőle, mert így egy forintot sem ér. 

 

 

Same problem with me, 2.0.2 Build 20180118 rel.38979 v2 model, 3 years old, firmware is up, keep wifi dropping and then random reboot. A lot of people complain about it, even though I didn’t choose the cheapest one directly. I think it will be a trash can, because that's not worth a euro.
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#7
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Re:C1200 Random reboot issue-Solution
2021-01-15 03:20:52 - last edited 2021-01-15 03:20:58

@cityba 

 

Hello, sorry for any inconvenience caused for the reboot issue you encountered with the Archer C1200 router.


Please ensure you are running the latest firmware on your C1200 router, which can be downloaded from the TP-Link official website. If you still encounter the auto-reboot issue when running the latest version, please check the below beta firmware that provided by the R&D:
Archer C1200(EU)_V1: https://static.tp-link.com/2020/202001/20200103/Archer C1200(EU)_V1_180308(Beta).zip
Archer C1200(EU)_V2: https://static.tp-link.com/2020/202001/20200103/Archer C1200(EU)_V2_180308(Beta).zip
Archer C1200(US)_V1: https://static.tp-link.com/2020/202001/20200103/Archer C1200(US)_V1_180308(Beta).zip
Archer C1200(US)_V2: https://static.tp-link.com/2020/202001/20200103/Archer C1200(US)_V2_180307(Beta).zip

 

Below is the guidance to install it manually on your router (Method 2):
https://www.tp-link.com/support/faq/2139/
Note: This beta firmware is mainly built for the auto-reboot issue on the Archer C1200 router, if yours is not the auto-reboot issue, DON'T upgrade to this firmware. Meanwhile, please verify the hardware version and region version first before the upgrade, a wrong firmware upload may brick your device and void the warranty, thanks a lot~

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#8
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