Wifi Router randomly rebooting

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Wifi Router randomly rebooting

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140 Reply
Re:Wifi Router randomly rebooting
2020-10-19 11:46:55

@Kevin_Z 

 

I have the c1200 with the latest firmware. I don't know how to manually upgrade the firmware. If this is a fix for the reboot just make it an option to update from the router!

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#85
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Re:Wifi Router randomly rebooting
2020-10-19 12:17:43

@Kevin_Z   

 

I was able to get the beta firmware loaded. Hopefully no more random reboots!

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#86
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Re:Wifi Router randomly rebooting
2020-10-20 02:54:27

Thanks @Kevin_Z 

I installed the beta firmware today for my AC1200 and I'll be monitoring it, hopefully the issue was fixed with the upgrade. I'll post back with any update. 

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#87
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Re:Wifi Router randomly rebooting
2020-10-20 04:28:09

I installed the beta firmware for Ac1200 V2 US but I keep getting an error on any browsers that I used. 

Error message: 

 

NET::ERR_CERT_AUTHORITY_INVALID in Opera and something about "Product RooT CA" in Firefox. 

I tried clearing all my cache, browsing history, disbable antivirus.  but still no luck. I have to go back to the previous firmware 180117 . Everything was working fine for 3 years, problem started last week. 

 

 

Archer C1200(US)_V2: https://static.tp-link.com/2020/202001/20200103/Archer C1200(US)_V2_180307(Beta).zip

 

 

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#88
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Re:Wifi Router randomly rebooting
2020-10-20 06:04:01

@Kevin_Z  after installing firmware uncontrolled random rebooting seems to be gone, but I cannot open router management interface from Chrome. When opening http://192.168.0.1 it redirects to http://192.168.0.1/webpages/error.1516243669548.html and shows message "No such file or directory". I can open this through MS Edge browser successfully though.

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#89
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Re:Wifi Router randomly rebooting
2020-10-20 07:50:47 - last edited 2020-10-20 07:51:20

@dmk  @Kevin_Z 

 

DMK, they seem to have sorted this for another model but not ours.


Kevin. You seem to have solved this for the C1200, now it is TIME to fix it for the C1900, archer C9.

do it now. I am getting so frustrated.

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#90
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Re:Wifi Router randomly rebooting
2020-10-21 13:30:48

@Kevin_Z Router rebooted again, now after 2 days since I nstalled new firmware. After reboot I was able to open router management interface via chrome again.

Can you guys come up with permanent fix for this anonying issue?!?!?!

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#92
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Re:Wifi Router randomly rebooting
2020-10-21 18:23:33

I have the C9 and I'm having the exact same problems.  All lights go out and it randomly resets itself.

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#93
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Re:Wifi Router randomly rebooting
2020-10-22 02:49:23

@mattyk151 

 

Hello, thanks for reporting the issue but please provide some details about the auto-reboot issue then we will try to investigate and offer a solution ASAP.


When the router restarts, are all the LEDs turn off then on automatically and the internet on it will temporarily down then recover? How long does this process take?


May I have your network layout, how is the C9 connected in your network? Are there any other range extenders or switch in the network? If yes, try to remove it first and confirm again.


Who is your ISP and what kind of modem are you using? Is it a Dynamic IP setup on the C9 WAN or PPPoE? 


How many devices are connected to C9, wired, and wirelessly? What are they? Is there any new device connected to the C9 network recently when the C9 begins to reboot? Or did you upgrade any system in the network before this issue happen?


Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the C9 to restart, such as high loading or real-time calls? 


Is it the original power adapter on the C9? Is the power stable in your house? How about other electrical devices in your house, are they stable?


Does this issue happen when you purchased it or happens recently? Try to reset the router to factory defaults and reconfigure it from scratch, then confirm again.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#94
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Re:Wifi Router randomly rebooting
2020-10-22 03:08:41

@UserGBB 

 

Hello, after installing the beta firmware we provided, the C1200 still reboot automatically? Is the auto-reboot phenomenon the same as before?

 

Try to reset it to factory defaults and reconfigure it from scratch, don't import the previous configure file into the router, then confirm again.

 

If none of these steps helps, please check if it is still in warranty and you may contact the local tech support team to check if they can help with the replacement:

https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

 

Sorry about that.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#95
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