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Deco P9

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Deco P9

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Deco P9
Deco P9
2019-12-17 18:30:43
Model: Deco P9  
Hardware Version: V1
Firmware Version: 1.0.2 Build 20190917 Rel. 71168

Hello All,

 

I have recently set-up the Deco, 1 Master, 2nd one wired by cable, and 3rd WIFI. All our mobile devices are working fine with the exception of my Windows 10 Laptop (Lenovo Z50). Every so often the WIFI symbol on my laptop changes to No Internet, even though I am connected to the Deco, which show full WIFI signal, at the point of course I loose internet connection, followed by a blank browser offering trouble shooting. Ive updated all the driver, and ensure roaming is disabled but the issued is not resolved. All phones, Android, Apple, tablets, Macpro all work fine. My Laptop is about 5 years old. Any help or advice or if you've had similair issues please do share.

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#1
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5 Reply
Re:Deco P9
2019-12-18 02:35:49

@Amo 

 

Is it still connected to the Deco's wifi but no internet access or it disconnects from Deco totally? 

 

If it is the former one, please click here to get the IP address and gateway from Deco at that time. 

 

Try to ping the gateway of Deco P9 and show us the result. 

 

And is there any advanced feature enabled? Like QoS? Try to change it to standard and clear all the high priority rules. 

 

You can reserve an IP for the laptop on the Deco app. 

 

Besides, considering all other devices work properly except the laptop, you can contact the tech support of Lenovo  to get some help. 

 

Good day. 

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#2
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Re:Deco P9
2019-12-18 20:04:34

@Kevin_Z 

 

Hi Kevin

 

SSID:    Magpie
Protocol:    Wi-Fi 4 (802.11n)
Security type:    WPA2-Personal
Network band:    2.4 GHz
Network channel:    4
Link-local IPv6 address:    fe80::3c3b:e7e4:7170:6565%7
IPv4 address:    192.168.68.105
IPv4 DNS servers:    192.168.1.254
192.168.68.1
Manufacturer:    Realtek Semiconductor Corp.
Description:    Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC
Driver version:    2023.70.109.2018
Physical address (MAC):    90-48-9A-05-73-AD
 

 

When i loose connection the "WIFI symbol turns just in a "globe" symbol, I think its still connected to the Deco, but "No Internrt, secured" but when its connected it would sat "connected, secured"

 

To get connected again i disconnect and connect again.

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#3
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Re:Deco P9
2020-04-18 18:07:35

@Amo same problem that everyone has. There doesn't appear to be a sollution just a vague promise of a firmware update that hasn't arrived in a long time. 

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#4
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Re:Deco P9
2020-04-19 13:51:24

@Scoredo 

I am having similar issues with the P9 Deco system that I purchased last week. My mobile keeps dropping wifi when moving between deco units and I have  laptop that loses its connection.

Could someone from TP Link PLEASE let us know when this will be fixed and whether this will be via a firmware upgrade. WHEN please?

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#5
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Re:Deco P9
2020-04-29 06:20:47

@Amo 

 

After a load of mails, I was able to get the latest Beta release. I haven't tested myself, but here is the email I received AND I got a "GO" to share it here.

If anyone is willing to try and have feedback, please let us all know!

 

Hi Sam,

In regards to your concern I get in touch with our Senior Engineer, the new firmware seems still under tests; I understand your feeling and the needs to get more functions on this unit; while per you know, rounds and rounds tests should be done before release it; It would be better if the firmware can be released sooner, while the capacity/performance of the firmware is more important.

Here is the Beta Firmware of the Deco P9: https://static.tp-link.com/2020/202003/20200324/P9_1.0.2.zip

Deco P9 doesn't support web UI. So you will need to upgrade via local upgrade tool. The local upgrade tool and upgrade instruction is also included in the link.

Thank you.

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#6
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