5GHz problem on archer c2300

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5GHz problem on archer c2300

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
5GHz problem on archer c2300
5GHz problem on archer c2300
2019-12-25 04:32:38
Model: Archer C2300  
Hardware Version: V1
Firmware Version:

Hello.

Just bought a Tp link archer c2300 and I am on unifi fibre home (Malaysia).

Tried to set up the router but 5GHz band cannot be enabled.

The 5GHz option is greyed out and it says 5GHz cannot be enabled due to restriction in your region/country.

Please help.

 

P.S: I am on latest firmware. 

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Re:5GHz problem on archer c2300
2019-12-25 07:57:04 - last edited 2019-12-25 07:57:32

@irshad I'm in Brazil and also having the same problem.  What's going on?

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Re:5GHz problem on archer c2300
2019-12-26 02:26:55

@fabio241289 @irshad 

 

Hello, try to reboot the Archer C2300 and then login to the web UI; try to disable the wifi function with the wifi button on the back of the actual device to give it a go as well. 

 

If still the same, please hard reset the Archer C2300 by holding the reset hole for 10s with it powered on. 

 

May it help. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:5GHz problem on archer c2300
2019-12-26 02:48:31

@Kevin_Z thanks for the tip but unfortunately it didn't help. 

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Re:5GHz problem on archer c2300
2019-12-26 06:18:12

@fabio241289 

 

I see, sorry to hear that it does not work. Considering it cannot be fixed via the troubleshooting methods, to solve your problem, you can contact the retailer or the local tech support to get a replacement if qualified.

 

Below is the contact info of local tech support. Please provide the model number, hardware version, serial number, proof of purchase when you reach out to them. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support 

 

Good day. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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