【Resolved Solution】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone

【Resolved Solution】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
【Resolved Solution】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-01-14 02:55:57 - last edited Friday

Hi all, we received some feedback on Archer AX50/AX3000 recently;  Some customers have experienced unstable Wi-Fi connection with their Samsung S10 series smart phone after upgraded to Android 10 firmware.

 

After several tests at our lab, we found the root cause and released an official statement, which is attached as below; meanwhile, we have offered a temporary solution that you can find on the statement below as well. 

https://www.tp-link.com/support/faq/2751/

 

Besides, the official firmware will be released within this week; please keep an eye on official website for the updates. 

https://www.tp-link.com/support/download/ 

 

Thanks for your kindly understanding and support. Have a nice day. 

 

2020/01/16 Update:

The official firmware for Archer AX50 has been released. Below is the download link: 

https://www.tp-link.com/support/download/archer-ax50/#Firmware 

 

2020/01/19 Update:

The official firmware for Archer AX3000 has been released. Below is the download link: 

https://www.tp-link.com/support/download/archer-ax3000/#Firmware

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#1
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28 Replies
Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-02-25 18:04:03
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#33
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Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-03-04 22:49:55

@nawaf911 

 

how about for the late model Router like Archer C3150?

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#36
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Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-03-05 06:19:11

@tucker_2ph 

 

What is your problem? Please provide more information. 

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#37
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Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-03-10 17:22:13

@Kevin_Z 

 

Im having the same issue as described as the resolved issue above. But then with the archer c3150. My Phone, an note 10+, started losing inet connection after Android 10 update 

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#45
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Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-03-12 06:59:57

@CossieE 

 

We have not received such feedback on Archer C3150 with Samsung devices. 

 

We can do further analysis to locate this issue first. 

1. What is the led status of the C3150 when it lost connection?

2. What about the wired connections? Do both 2.4GHz and 5GHz have the same issue?

3. Have you ever tried to change wireless settings to give it a go, including wireless channel and channel width. 

4. Please ensure that the firmware is up to date. 

 

Good day. 

 

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#47
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Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-04-03 05:38:00
Android connected to wifi but no internet is working at all. Instead of an active internet connection, you notice a pop-up saying “Wifi has no internet access”. This is the most annoying problem related to Android and WiFi connection. No matter how hard you try your phone won’t connect to WiFi internet. Follow this guide to solve the phone connected to wifi but no internet error on your Android and use wi-fi internet on your phone. https://fixyourandroid.com/fix/android-connected-to-wifi-but-no-internet/​​​​​​​
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#67
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Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-05-13 20:05:14

Hi,

hope your issue resolved

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#76
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Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-05-13 22:11:56
Nothing is resolved. This is the same with AX11000, AX6000 and 3000 and it is total sham that this is brought to market. I have over 25 years experience, this is my first TP Link Router and I think it is a sham product overall. The idea was to set it and forget it, but no, so many issues already. IFTTT is not working. OPENVPN is not working. And the more firmware, the more trouble it creates. You all should resign and find a different job to do !
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#77
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Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-06-10 03:16:17

@Kevin_Z 

 

Even I have the issue could you please help me out?

 

Regards, https://bit.ly/2YlfDGl

 

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#80
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Re:【Problem Solved】Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
2020-06-10 14:03:09

I have similar issues with an Archer C7, but it seems like i can't find a fix for this kind of problem. Did the firmware update, restarted router, tried all kinds of Wi-Fi settings, but still no fix.

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#82
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