[Solution] Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
Hi all, we received some feedback on Archer AX50/AX3000 recently; Some customers have experienced unstable Wi-Fi connection with their Samsung S10 series smart phone after upgraded to Android 10 firmware.
After several tests at our lab, we found the root cause and released an official statement, which is attached as below; meanwhile, we have offered a temporary solution that you can find on the statement below as well.
https://www.tp-link.com/support/faq/2751/
Besides, the official firmware will be released within this week; please keep an eye on official website for the updates.
https://www.tp-link.com/support/download/
Thanks for your kindly understanding and support. Have a nice day.
2020/01/16 Update:
The official firmware for Archer AX50 has been released. Below is the download link:
https://www.tp-link.com/support/download/archer-ax50/#Firmware
2020/01/19 Update:
The official firmware for Archer AX3000 has been released. Below is the download link:
https://www.tp-link.com/support/download/archer-ax3000/#Firmware
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Im having the same issue as described as the resolved issue above. But then with the archer c3150. My Phone, an note 10+, started losing inet connection after Android 10 update
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We have not received such feedback on Archer C3150 with Samsung devices.
We can do further analysis to locate this issue first.
1. What is the led status of the C3150 when it lost connection?
2. What about the wired connections? Do both 2.4GHz and 5GHz have the same issue?
3. Have you ever tried to change wireless settings to give it a go, including wireless channel and channel width.
4. Please ensure that the firmware is up to date.
Good day.
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Hi,
hope your issue resolved
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I have similar issues with an Archer C7, but it seems like i can't find a fix for this kind of problem. Did the firmware update, restarted router, tried all kinds of Wi-Fi settings, but still no fix.
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