[Solution] Archer AX50/AX3000: Unstable Wi-Fi network with Samsung S10 series smart phone
Hi all, we received some feedback on Archer AX50/AX3000 recently; Some customers have experienced unstable Wi-Fi connection with their Samsung S10 series smart phone after upgraded to Android 10 firmware.
After several tests at our lab, we found the root cause and released an official statement, which is attached as below; meanwhile, we have offered a temporary solution that you can find on the statement below as well.
https://www.tp-link.com/support/faq/2751/
Besides, the official firmware will be released within this week; please keep an eye on official website for the updates.
https://www.tp-link.com/support/download/
Thanks for your kindly understanding and support. Have a nice day.
2020/01/16 Update:
The official firmware for Archer AX50 has been released. Below is the download link:
https://www.tp-link.com/support/download/archer-ax50/#Firmware
2020/01/19 Update:
The official firmware for Archer AX3000 has been released. Below is the download link:
https://www.tp-link.com/support/download/archer-ax3000/#Firmware
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Still having connection problem between Note10Plus and AX50 after upgraded to latest firmware.
I have a laptop with Killer AX WiFi Adapter. I manage to get full speed.
However, with Samsung Note10plus, the connection speed still unable and cannot get full speed at all.
Hope TP-Link can resolve this issue ASAP.
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Hello,
Have you ever tried to change some basic wireless settings yet, including wireless channel and channel width? For example, change the channel of 5GHz to channel 36, 40, and 44, channel width 80MHz.
Additionally, what is the link speed between you Samsung Note10plus and AX500 when connected to the 5G? Is there any specific time or operation on the Samsung Note10plus when the 5G speed drops?
Thanks.
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Thanks. May I know the model number of your other brand router?
This case will be forwarded to the seniors and they will help investigate further, please keep an eye on your email box and get in touch with them directly.
Have a nice day.
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I tested using Asus AX88. The connection speed was very stable and fast.
Maybe it is not a very fair comparison because AX88 is a higher spec router.
However, I guess AX50 also a decent router.
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Thanks again for the info. Our engineer will contact you soon, please keep an eye on your email box and troubleshoot with him.
Good days.
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