Name Changing

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Name Changing

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Name Changing
Name Changing
2020-02-03 20:42:49 - last edited 2020-02-11 03:24:00
Model: Deco P9  
Hardware Version:
Firmware Version: 1.02

I bought a Deco p9 package on Saturday and ive got it setup and running without to many teething problems, the problem im having at the moment is with the app, things i have connected to the P9 and i have named keep cominh up as something else, (ie) my laptop has gone from Dads laptop to unknown to Boomshakala (the name i called my laptop when i 1st bought it and set it up).Both my sons Ps4's have now come up as unknown along with a xbox one and switch. Is anyone else having this issue? and anyone know how to solve the name changing?. Many thanks in advance.

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#1
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2 Accepted Solutions
Re:Name Changing-Solution
2020-02-10 03:06:18 - last edited 2020-02-11 03:24:03

@Uncle_Buck 

 

Hello, thanks for your reply.

 

You can try to change a simple device name without special characters.

 

And may I know if all the devices have the same issue? Or some of them? Like the devices you mentioned at first?

 

Besides, what is the current APP version and firmware version of Deco? Are they both the latest ones?

 

Good day.

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#4
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Re:Name Changing-Solution
2020-02-10 15:31:52 - last edited 2020-02-11 03:24:00

@Kevin_Z 

 

Hiya Kevin_z,

                     I removed the - from the names and everything seems to have sorted itself out so thank you for that, as for the App version its 1.9.18 and all the Decos are 1.0.2

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#5
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5 Reply
Re:Name Changing
2020-02-04 08:45:19

@Uncle_Buck 

 

Hello, is there any special character existed on the device name? Try to create a simple one and verify whether it works.

 

Please ensure that the App version and firmware version of Deco is up to date.

 

May it help.

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#2
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Re:Name Changing
2020-02-07 14:27:26
Hiya Kevin, Sorry its took so long to reply ive been working away, to answer your question, the only special character i have used is a dash symbol, nothing else.
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#3
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Re:Name Changing-Solution
2020-02-10 03:06:18 - last edited 2020-02-11 03:24:03

@Uncle_Buck 

 

Hello, thanks for your reply.

 

You can try to change a simple device name without special characters.

 

And may I know if all the devices have the same issue? Or some of them? Like the devices you mentioned at first?

 

Besides, what is the current APP version and firmware version of Deco? Are they both the latest ones?

 

Good day.

Recommended Solution
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#4
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Re:Name Changing-Solution
2020-02-10 15:31:52 - last edited 2020-02-11 03:24:00

@Kevin_Z 

 

Hiya Kevin_z,

                     I removed the - from the names and everything seems to have sorted itself out so thank you for that, as for the App version its 1.9.18 and all the Decos are 1.0.2

Recommended Solution
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#5
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Re:Name Changing
2020-02-11 03:23:49

@Uncle_Buck 

 

Thanks for your valued reply, glad to hear that it works well now.

 

You can enjoy the internet with the Deco mesh network. If need more help in the future, be free to let us know.

 

Good day.

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#7
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