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Archer c4000 5ghz isn't allowed anymore

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Archer c4000 5ghz isn't allowed anymore

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer c4000 5ghz isn't allowed anymore
Archer c4000 5ghz isn't allowed anymore
2020-03-25 21:26:35
Model: Archer C4000  
Hardware Version: V2
Firmware Version: 1.1.1 Build 20190827 rel.78773(5553)

Hey all.

 

I live in New Zealand and my Archer c4000 suddenly stopped casting my 5ghz channels.

 

I have factory reset it and it says that it isn't allowed in my country anymore.

 

I was wonding if anyone has any insight on this and if there is a way to turn them back on too.

 

Thanks in advance :) 

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#1
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Re:Archer c4000 5ghz isn't allowed anymore
2020-03-26 10:11:42

@Azazel110 

 

What about the 5GHz wireless led? Please log into the web UI of the Archer C4000 and verify whether the wifi feature is enabled; 

 

And is there error message on the 5GHz wireless settings page? 

 

When and where did you buy this router? 

 

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#2
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Re:Archer c4000 5ghz isn't allowed anymore
2020-03-26 22:41:38

@Kevin_Z 

 

Thanks for your reply.

 

This is what I get (see attached)

 

It was working fine until recently

 

Also looked at the logs, and nothing about the 5GHz is showing up

 

I bought this about 2 years ago from PB Tech

File:
2020_03_27_11_29_09_Wireless_Router_Archer_C4000.pngDownload
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#3
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Re:Archer c4000 5ghz isn't allowed anymore
2020-03-27 03:25:50

@Azazel110 

 

Thanks for your valued reply. If the 5GHz does not work after you hard reset it, you can contact the retailer or the local tech support to get a replacement if qualified. 

 

Good day. 

 

 

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#4
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Re:Archer c4000 5ghz isn't allowed anymore
2020-04-03 15:07:23

@Kevin_Z 

Hi, mostly all my 2.4 and 2x 5ghz are not functioning. When it happens the warning appears. Sometimes, I was able to get 2.4GHZ after I hard reset and disable both 5GHZ wifi.

Can I simply get replacement from the local retailer without giving them receipt? 

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#5
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