Tplink Archer C1200 unable to connect to 5Ghz Network

Tplink Archer C1200 unable to connect to 5Ghz Network
Tplink Archer C1200 unable to connect to 5Ghz Network
2020-04-02 04:06:57 - last edited 2020-07-23 12:18:01
Hardware Version: V2
Firmware Version: 2.0.2 Build 20180118 rel.38979 (EU)

 

Hello experts!

I have set up a TPLINK archer c1200 router. I am unable to see 5 GHz network on my mobile phone. I have tested that my phone detects 157 channel on 5 GHz network whereas i can’t set 157 channel on my archer c1200 router. 

 

Secondly, can i install US firmware on EU version? 

Thanks

 

 

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1 Accepted Solution
Re:Tplink Archer C1200 unable to connect to 5Ghz Network-Solution
2020-07-23 12:17:56 - last edited 2020-07-23 12:18:01

@DSS009 

 

Hello,

 

Sorry that Archer C1200(EU) only supports band 1 for the 5GHz, which is designed to comply with that of CE regulation.

 

If your smartphones can only work with 5GHz band 4, you need to get the US version. However, we don't suggest customers upgrade the device firmware across regions and it will be against the warranty, you may kindly wait for the new firmware for your device on the local TP-Link official website of the purchase location for your TP-Link device. A wrong firmware upgrade may damage your router or cause the router to not function properly.

 

It is suggested to contact your reseller to replace it with a US version if it is still running the TP-Link official firmware.

 

Hope this makes sense and thanks for your understanding. Have a nice day.

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3 Replies
Re:Tplink Archer C1200 unable to connect to 5Ghz Network
2020-04-02 06:54:36

@Kashif-66 

 

Do not install US firmware on EU version, it may ruin this router. 

 

The Archer C1200 does not support band 4, that is why you cannot set channel as 157. 

 

Good day. 

 

 

 

 

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#2
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Re:Tplink Archer C1200 unable to connect to 5Ghz Network
2020-07-23 11:54:03

@Kevin_Z 

is there a solution for this now?? Same issue, same firmware. 

 

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#3
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Re:Tplink Archer C1200 unable to connect to 5Ghz Network-Solution
2020-07-23 12:17:56 - last edited 2020-07-23 12:18:01

@DSS009 

 

Hello,

 

Sorry that Archer C1200(EU) only supports band 1 for the 5GHz, which is designed to comply with that of CE regulation.

 

If your smartphones can only work with 5GHz band 4, you need to get the US version. However, we don't suggest customers upgrade the device firmware across regions and it will be against the warranty, you may kindly wait for the new firmware for your device on the local TP-Link official website of the purchase location for your TP-Link device. A wrong firmware upgrade may damage your router or cause the router to not function properly.

 

It is suggested to contact your reseller to replace it with a US version if it is still running the TP-Link official firmware.

 

Hope this makes sense and thanks for your understanding. Have a nice day.

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#4
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