@Kevin_Z   Hi !   Any hope for my case?   My Decos are simply disfunctional :-(     Thanks!

@ValerioMatias Hi Valerio, could you solve your problem? I have no solution but find regrettable tp-link does not answer here

ValerioMatias wrote

@Kevin_Z   Hi !   Any hope for my case?   My Decos are simply disfunctional :-(     Thanks!

Hi @Plato , thanks for your message.

No, no answer yet. And no solution :-(    My devices are disconnected - rather expensive stuff simply deemed unused.

I also find regrettable that TP-Link ignores us. By browsing through the forum I had the feeling that @Kevin_Z was some TP-Link representative (hope I'm not mistaken) but I couldn't get any answer from him.

What's worse:  I contacted official TP-Link support in Brazil (where I'm living now). They told me that "it's not possible to downgrade firmware version" (!!!) and that I would need to send the products back to them to be fixed (!!!). Honestly I hope they are wrong. I'm now considering contacting support in other countries.

It's a pity that TP-Link does not really gives us the proper attention... My product is broken and there seems to be no solution :-(

@ValerioMatias why did you apply m5 firmware to your p7?? the latest firmware I can see for P7 is Deco P7(EU)_V1_19070. In your post, you are referencing M5 firmware download page. You should check https://www.tp-link.com/es/support/download/deco-p7/#Firmware 

BR

Hi @kiliclat , thanks for your message.

Well here's the thing, as I have wrote in my original post (see extract below): I bought a package of three P7s, the devices are named P7 on their etiquettes but the app and website show them as M5. And the automatic update installs M5's firmware. Strange, I know, but this is the fact.

"[...]By the way, my decos appear as model M5 (and not P7) in the app and also when I connect to the management website via regular browser. This has always been strange, I don't believe this has something to do with my current problem, which really seems to be triggered by this firmware update. I have mentioned this situation in a separate post https://community.tp-link.com/en/home/forum/topic/162822?replyId=428562"

Do you have any idea or suggestion for my case?

@ValerioMatias I see, sorry I misunderstood your message... First thing I think you need to do is make sure what hardware you have... 

If you have m5 but you bought p7, you should consider returning them back to the dealer.

If you have a p7 hardware, you may think that someone incorrectly installed the wrong FW and returned it to the dealer before you bought it and you should also consider to send it back.

If you still want to play with it, from the deco app there is no way to manually choose a fw file but if you are lucky, you may have the web interface enabled in your fw and in that interface you can download and apply a fW file. check http://tplinkdeco.net/ while connected to your network and see what happens...

@kiliclat @ValerioMatias I just read your first post and I see you do have access to the web interface. Cannot you browse and select a fw file from the advanced tab?

@kiliclat Thanks for your reply !    My devices really are the same as this on your picture. I never thought about it but it might really mean that I bought a refurbished product without knowing it.

Actually I can access the web interface. And I already tried to use it to install older M5 firmwares. The problem is that it doesn't allow me to do it. :-( 

I'll give a try to that website you suggested later today and let you know the outcome.

@ValerioMatias why don't you try the latest p7 firmware just to give it a try? I am afraid that the deco will think that P7 fw is not suitable for the model and will not let it update but who knows...

the url that I copied is the web interface but you said you already have access to that so I don't think it is going to make any difference. I would consider returning the units back...

good luck and let us know the end of the story!