Deco P9 WiFi calling
Deco P9 WiFi calling
Recently changed from a Linksys mesh to deco P9 since changing every time I get a call or make a call whilst using WiFi calling the call drops out after a couple of seconds same for the rest of the family all using iPhone 11
don't even have to move the call connects then drops
have tried reserving the phones up addresses
never had this issue with the Linksys system only changed as my sons connection using the P9 for his gaming is better
this issue happens even if no one else is in the house using the WiFi so not a bandwidth issue even connected the the deco at the furthest point I do a speed test and get over 150mbps down and 25mbps up
am I missing something didn't have to do anything in the Linksys for WiFi calling to work
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One feature that might be having some issues with this feature on your phone is fast roam. We would recommend turnning off this feature in the router and then testing the call to see if its still dropping. Fast Roam is desgined to make transistion from node to node more seamless but it has been known to cause issues with device features in the past. If after turning fast roam off you don't see an improvement let us know. we will need to know a few things though
1. How many Deco units do you have?
2. What hardware version are they?
3. What firmware are you currently on?
4. Have you attempted to switch the position of the units around? Basically making the satalite the base and the base the satalite.
Thank you
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Hi @Carl
thank you for coming back to me
I have the deco P9
I have turned fast roam off makes no difference
I have moved the base units around and swapped them around of which I have three makes no difference
Firmware version is 1.0.4 build 20191117 says it's up to date
how do I find the hardware version ?
thank you again for coming back to me
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Hardware version should be on the label on the bottem of each node. As an example look at the 1st two pictures in this FAQ https://www.tp-link.com/us/support/faq/2053/. Next to the serial or S/N you will see the Hardware version number. usually listed as (US/x.x) or (Vx)
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Hi @Carl
thanks for coming back to me it's version deco P9 EU ver 1.0
what's the difference between the versions as this was only purchased last week should it not be the latest version ?
thank you again for coming back to me so quickly
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Models are regionally based as are the frimware. The main difference is how WiFi is regulated different in the EU as compared to the US. Certain frequency and channels are approve in one place and not in the other. I see though that you are actually posting from GB region or the UK. What I will do is tranfer your thread to our Global community who handles the UK among other regions. A direct link to this community is community.tp-link.com/en. Your post will be in the same category and have the same title. Users and admins more familar with your region should be able to provide greater support than we in the US can.
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@Razor1979 Did you get an anawer to the wifi calling issue?
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@Razor1979 I have the same issue, did you solve it? This never happened with my Google Wifi Pods.
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We also have this issue on deco M5 set up using iphone wifi calling. Anyone else found a solution? @Razor1979
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