Archer AX6000 2.4 ghz not working again.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Yes I have latest firmware. Yes I have gone through every troubleshooting method with phone support. Yes I had to pay you to replace a faulty product with what is now my second faulty product. Honestly charging me $15 seems much like a scam. This is an issue that has been brought up several times by several people yet each time you act like it is something new. I just want to know if you guys even plan to fix this or if I should cut my losses and take my business elsewhere. I do know I will not pay $15 again to ship this paperweight back to you.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I'm having the same problem. Can't connect to 2.4GHZ no matter what even though 5GHZ and wired connections are working fine.
- Copy Link
- Report Inappropriate Content
try turning off AX for 2.4 ( you can leave it on 5 GHz). That seems to have solved it for me
- Copy Link
- Report Inappropriate Content
@mrjgardiner well I jinxed it. Had been working fine for a week and then I woke up to every 2.4 GHz device disconnected
- Copy Link
- Report Inappropriate Content
Hello, sorry to respond late.
May I know what if the current firmware version on the AX6000 now? Check if you can detect any newer version and upgrade it if yes.
- Copy Link
- Report Inappropriate Content
@Kevin_Z I was prompted of a new firmware a few days ago and I completed the update via the Tether app. Via the admin web console, I see Firmware Version 1.1.1 Build 20200714 re.18254(5553). Other than that, nothing else has changed on my end and I've only experienced a few TP-Link/Kasa devices from failing to connect (i.e., after a power outage)...nothing since the firware update. Also, a few details of my settings:
OFDMA: ON
Smart Connect: OFF
2.4GHz
Security: WPA/WPA2-Personal
Version: WPA2-PSK
Encryption: AES
Mode: 802.11b/g/n/ax mixed
Channel Width: 40MHz
Channel: 2
Transmit Power: High
AFF: "Enabled"
5GHz
Security: WPA/WPA2-Personal
Version: WPA2-PSK
Encryption: AES
Mode: 802.11a/n/ac/ax mixed
Channel Width: 160MHz
Channel: 116(DFS)
Transmit Power: High
AFF: "Enabled"
MU-MIMO: "Enabled"
- Copy Link
- Report Inappropriate Content
Hello,
Do you mean the Kasa devices will lose the connection with the latest 1.1.1 firmware as before? How about other wireless devices, are they connected fine?
May I know what was the issue you encountered with the previous firmware? Hope you could provide more details and we will try our best to figure it out ASAP.
Good day.
- Copy Link
- Report Inappropriate Content
@Kevin_Z I think mine was mostly fixed after dropping AX from 2.4 GHz but it could have been a coincidence. I've only had it fail once since then. I updated to 1.1.1 today and it immediately caused problems with individual devices (Sonos speaker and Wyze cameras). These seem to be fixed after rebooting the router again.
- Copy Link
- Report Inappropriate Content
Thanks a lot for the feedback. Please monitor this new 1.1.1 firmware and let me know if there is still an issue.
Good day.
- Copy Link
- Report Inappropriate Content
@Kevin_Z sorry for the confusion. I have experienced ZERO problems with the Kasa smartplugs since the 1.1.1 firmware update, but then again, it's only been a couple of days. Previous to that, I hadn't experienced problems with droppage or denial for a bit (a month?). I forget...the specifics were included in a previous post (within this thread)...all I can say is when 2.4GHz went wonky, the only thing I could do, consistently, was to restart the Archer. This oddity started out of the blue and seamingly stopped just the same. The specifics I included in yesterday's post/response are and have been my wireless settings since the day I first set it up (nothing has changed in this area). Fingers crossed!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 11464
Replies: 35
Voters 2
