Problem with 2.4Ghz band [Archer AX1500 ]
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Today, for any reason, when have the two bands at same time, only work 5ghz band.
I bought this router two months ago, and always have problems with 2.4ghz, my others devices which only have 2.4ghz cant connect if i have the two bands at same time.
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@XxTheZokoxX Yes, I am facing the same issue 3 days ago. This router just purchased 2 months ago, 2.4Ghz not working for ALL devices, only 5Ghz is working well.
Firmware Version:
1.0.0 Build 20191129 Rel. 36545(5553)
Hardware Version:
Archer AX10 v1.20
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@XxTheZokoxX
Same here.
Turned AX1500 to Manual to try manage 2.4Ghz and did some scans and selected channel without users.
Got the utilization to drop and was under impressioneverything is fine.
Nope..
2.4Ghz is piece of s**t with this AX1500. Old Zyxell or mobilephone hotspot works fine with this band.
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I have the exact same issue with my 2.4ghz channel. I can get 500Mbps down / 20 Mbps up on the 5Ghz channel. I only get 25Mbps up and 20Mbps down using 2.4Ghz. I have tried changing channels, channel width, transmit power, etc, nothing helps. I decided to open up my brand new router and see what was going on inside (maybe the 2.4Ghz antennas were disconnected). So what I found is that the 5Ghz antenna wires are connected to the mainboard/radio with those tiny micro rf connectors that you see in laptops. The 2.4Ghz antennas are soldered to surface mount solder pads with gobs of solder. I wonder if this method of connection is causing the performance drop (the interior conductor is unshielded for about 4mm on each connection). I even resoldered the antennas to no effect. Maybe I'll try to add some shielding and see what happens. Currently, I only have one device (printer) that needs a 2.4ghz connection.
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@Thomwong I am having the same problem but only when i am using the LAN port. When the PC with LAN cable connect to the router is ON, the 2.4Ghz connection will drop or disconnect. The device with 5Ghz will continue working fine. I just bought the router. Previously I was using the TP Link C1200 and having the same issue. I thought maybe it was because I have been using it for 2 years and got to be replaced. But the problem still exist with the new router. Any suggestion to solve my problem?
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Are you using a static IP address or configuring address reservation for some devices in the network? When you connect this PC to the LAN of the AX10, will all the devices connected to the 2.4G network drop, or some of them? Are they still able to "see" it? This issue you are reporting is unusual, it is suggested to reset the AX10 to factory defaults, reconfigure it from scratch, don't set up any advanced settings for the devices, then check again if you can connect to the 2.4G network stably when the LAN PC is on.
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@XxTheZokoxX
Exactly the same problem. Routers drops all the 2.4 GHz connections when it chooses to.
You might think when purchasing such an expensive router it should have basic functionality like 2.4 GHz working. But what you get is a really expensive router which is more unreliable than some 10 $ WiFi Router.
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I had this problem with the only settings changed being password (of course) and Smart Connect disabled. Then I disabled all the fancy features and it still has this problem.
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Is the model number Archer AX10 or AX1500? Please verify this by checking the device bottom label, thanks.
Ensure the router firmware is up-to-date, then confirm if you can still "see" the 2.4G signal on all the client devices when searching, if yes, is there any error message when trying to connect? It is suggested to modify the wireless basic settings on the router, run a Wi-Fi analyzer to review the 2.4G channels, find and choose one that with less interference, then change the wireless channel to 20MHz, security to WPA2-PSK, AES, reboot the router to confirm.
BTW, how many devices are connecting to the 2.4G network, are they experiencing the same disconnect issue at the same time? How did you make them work again?
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