Archer AX6000 Firmware upgrade ruined everything. Cant go back?
Hi bought the Archer AX6000 and i was happy enough with it. NO real issues.
Yesterday I got an update for firmware, which i did using the Routers inbuilt tool.
Then the problems began.
I couldnt reconnect any of my Google Home speakers each complaining the Netowrk was in AP mode, which is clearly wasnt.
I factory reset the router and started from scratch which took a considerable ammount of time but i still cannot get the home network back to its pre Firmware upgrade state.
All day yesterday your support site was offline for me which is pretty unacceptable, there was no way i could get the old Firmware downloaded so....
I eventually gave up and today have downloaded the 2 previous official EU firmwares. 2020/02/12 and 2019/08/02.
Unzipped them and connected to the router via rj45 to flashback to the previous version... Its not the first time i do firmware i know what im doing.
AND... Nope it just says nope. cannot do it. It wont accept an older file?
Please i am so fed up with this damn router.
I thought id be upgrading to a decent wifi6 experaince with everything i need for the next 5 years but nope its a massive pain in the arse to be honest and im regrettting the purchase.
I cant even find patch notes on the firmware that got updated.... its like its a ghost release
PLEASE PLEASE
Help !
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Nope - didn't work. They sent me an email with instructions for how to download the previous firmware, and do the normal firmware upgrade process, which fails. JimBV11 - Any more info you could provide would be great.
I'll try to chat with an agent again.
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Absolutely ridicilous. I have had to take this $300 router out of my setup and replace with a 4 year old router because I have to have functioning internet - this is absolutely ridicilous that there is not a temporary fix for all of us until they can get their act together. Allow all of us to download the March 2020 firmware (give it a new number so it appears updated so that we can install) - - absolutely ridicilous. My final purchase from TP-Link.
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Truth is, I'm using the Build 20200212 and even with this the router doesn't work as it is supposed to. All the time I get pages in my brower that don't load (I get the "We can’t connect to the server" message), pages take a lot of time to load. One software I hava that allows collaboration, fails to establish a connection to the software's server etc. Many times, Dropbox goes grey as if it were disconnected. Basically it sucks. If I connect directly to my ISP modem, all works normally.
It is unbelievable that this router got praise in every major review site, and when you buy it these things happen in real usage. I'm utterly disappointed. Considering all the issues most of you are having with the newer even more problmatic firmware, and the fact that I am already using the "savior firmware" and it is as bad as it is, I'm starting to become discouraged. I already tried some of the settings like disabling smart connect, setting channels, channel width, but it didn't get better.
PS: I now got "requested action timed out" message or something like this trying to post this... Some irony.
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Thanks to @JimB11 for all the help! I feel like writing a tutorial for people to do this procedure, because having to chat with the online support is very long and complicated. Describing this issue to them, and what you need to do and why is very difficult, and they really can't advise you.
So here goes: Realize, this procedure has the potential to brick your router if you screw it up. This procedure and the following links are only applicable to HARDWARE VERSION 1. If you have another hardware version, you could potentially use a similar procedure, but you would need to download firmware files for your hardware version.
Download beta firmware from URL: https://static.tp-link.com/2020/202006/20200618/ax6000v1_us-up-ver1-1-2-P1[20200617-rel5625]_beta_2020-06-17_13.37.23.zip
Download 1.0.7 firmware from URL: https://static.tp-link.com/2020/202003/20200312/Archer%20AX6000(US)_V1_200212.zip
Unzip both firmware Zip files.
Connect via ethernet cable to AX6000, log in using router's IP address or tplinkwifi.net page
Navigate to System Tools -> Firmware Upgrade
Browse for beta firmware that you downloaded & unzipped
Click the Upgrade button
Once upgrade completes, and router reboots, reconnect via ethernet cable.
In windows search box, type "Windows features"
Click the top box to "Turn windows features on or off"
Scroll down to Telnet service, and check the box.
Windows will activate telnet
In windows search box, type CMD, and click on CMD app to bring up a command prompt
In the command prompt screen, type: "telnet tplinkwifi.net" OR "telnet 192.168.*.*" (<- IP address of your Archer AX6000 router)
It will be a very interesting screen once you get in.
Type the following command in the telnet window: "vi /etc/partition_config/soft-version"
You will see the version info on the top of the screen.
Type letter "i" to allow you to change the results.
Use the arrow keys to navigate on the screen. Change "soft_ver:1.1.2" to "soft_ver:1.0.2"
Hit escape (it will not seem like it did anything, but it exited the change mode).
Type ":wq" to save & exit. It will stay on your screen, but that's ok.
Log back into your router via the tplinkwifi.net page or its IP address
Now you can upgrade to the 1.0.7 firmware that you downloaded & unzipped.
There you have it. That's the procedure I got from JimB11 (he gets all the credit, thanks bud!). Like I said, this is a try at your own risk, but it worked for him and it worked for me. I am still having issues with the AX6000 dropping connection to the DHCP host router when I do a speed test wirelessly, so I think something is still going on when it's moving a lot of data, the connection breaks and it has to reestablish connection with the main router, but whereas before that was taking forever to happen, now, it reconnects pretty quickly. It doesn't appear to be affected when I'm hardwired to it though. But it is at least working better, so I can say that. Good luck everyone, and let's hope TP-Link can find some solutions. This router has so much potential, I just want it to work like it's supposed to. Is that too much to ask?
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@SteveMoz
I ended up doing the downgrade option.
Sure it may not be the most up to date firmware but its sure better than what we got and the beta.
For those wanting to give it a try its not that hard to do. But make sure to follow the instructions EXACTLY otherwise you risk bricking your router.
Now lets just hope that TP Link actually release a decent update next time.
For the time being im just happy to have my wifi being able to talk to each other and the ethernet again.
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Any update from TP-Link staff on when we will actually see a new firmware. I'm sure the engineers can give an ETA!
I'm typically a very patient understanding person, but his is beyond crazy.
This needs to be fixed ASAP.
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I feel 10000% the same way. I chatted with them yesterday - they had no ETA and it was yet another painful conversation....
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Helpful: 7
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Replies: 151