Received Upgrade Opportunity but reports it as incompatible

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Received Upgrade Opportunity but reports it as incompatible

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Received Upgrade Opportunity but reports it as incompatible
Received Upgrade Opportunity but reports it as incompatible
2020-07-13 19:20:51
Model: OC200  
Hardware Version: V1
Firmware Version: 1.7.0 Build 20200703 Rel.59609

I am currently on 1.2.3 Build 20200430 Rel.52621, the system said a new firmware was available (1.7.0 Build 20200703 Rel.59609) and once it was successfully downloaded, the message I receive on attempt to upgrade is "Incompatible firmware version 1.7.0 Build 20200703 Rel.59609. If continue with upgrade, the configurations and data will be lost. Please back up the configurations before upgrading. Click "Upgrade Now" to upgrade with the configurations backed up or "Cancel" to cancel this upgrade."

 

I know that I am also showing - Controller Version: 3.2.12 if that helps at all.

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Re:Received Upgrade Opportunity but reports it as incompatible
2020-07-14 06:28:39

@TribeRHF 

 

Hi,

 

TribeRHF wrote

I am currently on 1.2.3 Build 20200430 Rel.52621, the system said a new firmware was available (1.7.0 Build 20200703 Rel.59609) and once it was successfully downloaded, the message I receive on attempt to upgrade is "Incompatible firmware version 1.7.0 Build 20200703 Rel.59609. If continue with upgrade, the configurations and data will be lost. Please back up the configurations before upgrading. Click "Upgrade Now" to upgrade with the configurations backed up or "Cancel" to cancel this upgrade."

 

I know that I am also showing - Controller Version: 3.2.12 if that helps at all.

 

The new firmware Build 20200703 is upgraded to Omada SDN Controller, which can configure and manage only the certain devices with supported firmware.

 

If you want to upgrade to this new version, please make sure your device is compatible with Omada SDN Controller. View the Omada SDN Compatibility List to check if your device is compatible with Omada SDN Controller. Please click the device image and check if you have the latest firmware. If not, please download the latest firmware from that page.

 

To upgrade to this new version, please follow the procedure of Omada Controller Upgrade Guide.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:Received Upgrade Opportunity but reports it as incompatible
2020-07-14 17:00:45
Guide doesn't match what you see on the screen as you go through the upgrade on an OC200. Went though the upgrade this AM and got the same message plus it asked me questions just as if I was setting the device up out of the box. Then I had to manually upgrade my EAP225-V3s. They didn't automatically upgrade. Now if I can just find the manual for the new SDN. :-)
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