Need help with TP-Link Archer AX6000 - Full of issues.
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Hi,
I recently got the TP-Link Archer Ax6000 and I'm currently running into a lot of issues with this router.
Please note: The router came with firmware version "1.0.7 Build 20200212 rel.7095(5553)".
I ran all my test against both the abve mentioned latest as well old firmware which was "1.0.6 Build 20190822 rel.26396(5553)"
Country: India
Firmware Build Region: EU (The Indian firmware variant uses EU in filename).
I have a fiber PPPoE Connection and my Internet speed is: 50 Mbps Down and 50 Mbps Up. Normally on a daily basis, I always get both D/U above 40+ mbps.
Problems:
Problem 1: After configuring the router, the status shows connected but I'm not able to surf.
Observation:5Ghz is working extremely slow and 2.4Ghz is not at all opening any webpages.
With 5Ghz being so slow, I read the forum and performed the following changes in setting.
- HomeCare features set to off,
- QoS not configured. No option to turn it off completely. It is set to Standard setting.
- Parental control off.
- TP-Link Cloud Off.
The Internet is still way too slow. So as per few forum threads, In QoS setting, I set Download as: 100 mbps and Upload as: 500mbps (both of which are higher than my internet connection so QoS should not be restricting any speed). Rebooted the router. Still extremely slow both 5g and 2.4g. I somehow managed to open speedtest.net on 5Ghz.
Problem 2: Even though download speed has drastically reduced (i.e. 1/3 of my actual speed), Upload speed is always around 0 mbps. It barely touches 0.3 mbps on a 50 mbps connection.
Problem 3: Lastly, Sometimes the 5GHz network keeps disappearing.
I have another D-Link DIR-816 which costs less than 2k and works flawlessly. I'm getting full speed with this router so I can confirm that the problem is not with internet connection but the TP-Link router itself.
I also emailed TP-Link support guys and tried to call the them but due to lockdown restrictions, I'm unable to reach any support agent. Also, yet to receive a response to my email.
Any help would be appreciated.
Thank you,
Prasenjit
Thank you for the reply.
I tested the beta firmware and below are the observations and requested details.
As soon as the router is configured with Interned connection, the LED turns blue and irrespective of the speed I get and whether I'm able to open any websites or not, the LED remains blue.
My ISP is "Smartclick Internet Pvt Ltd.".
Test details:
Even wth the new firmware, the download speed continues to remain low and upload speed is still 0mbps. I'm not certain but since the upload speed never goes beyond 0mbps, I'm think there could be an issue with the device hardware itself, but I have no way to confirm this. May be you can help here?
I ran couple of speedtests from both within the router as well as from speedtest.net. Attached are the screenshots from the test.
Do let me know if you would like any logs and if so how I can collect those and share with you.
Even though I really like the product and its feature, considering the product return window for me is quite close, I'm planning to submiting a return request on Monday 27th July if the issue doesn't get resolved. So I would really appreciate any assistance from your end to troubleshoot the issues before the return date. Hope you understand.
Regards,
Prasenjit
