Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only

Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-07-27 15:10:25 - last edited Thursday
Model: Archer A5
Hardware Version: V4
Firmware Version: 3.16.0 0.9.1 v6015.0 Build 180330 Rel.20128n

Hi, I am using an Archer C5 V4 model provided by ACT. I have frequent wifi disconnection issue with 5GHz band. I did a bit of google search and found that the same model has got the issue in the Russian version and there is a fix provided in the form of firmware update. Refer link below:

 

https://www.tp-link.com/bg/support/download/archer-c5-v4/

 

Can you please do the needful for the same in India as well.

 

Note: The model I am using is Archer C5 V4 and this community page doesnt even list this product.

 

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25 Replies
Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-07-29 11:52:18 - last edited 2020-10-21 09:08:46

@Chezhian 

 

Hello,

 

Sorry that there is currently no new firmware for the Archer C5 V4, please kindly verify the 5G disconnect issue you are encountering and we will see how to fix it.

 

1. Do you mean the 5G connection is not stable but 2.4G and wired connection of this C5 V4 is good? If so, please try to verify if the 5G unstable issue occurs on all of your 5G devices or some of them.

 

2. If all of the 5G devices are encountering the same disconnect issue, please try to change the 5G channel and channel width, such as channel 36/40/42 and channel width 40MHz, then reboot the router to check again, below is the guide:
https://www.tp-link.com/support/faq/2292/

 

3. If changing wireless settings on the C5 doesn't help, please try to reset it to factory and reconfigure it from scratch and monitor the performance.

 

Thanks again for your time and patience.

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Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-08-14 08:34:42

@Chezhian any resolution to the issue? I have the same issue!!

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Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-08-14 08:36:29
The 5ghz wifi disconnects every 10 mins for a few seconds and connects back! Tried everything thing with channel and range - nothing works! Please resolve this. And this is on all devices.
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Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-08-16 10:38:54

@Chezhian why this router with v4 version not specified on the Indian website.And second thing,is it available for purchase to a normal consumer in india,as I have purchased it from a dealer.And if yes then do list this product on the indian website.Having the same issue of 5ghz drops in wireless signal tried every method

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Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-09-05 07:23:12

@Kevin_Z 

 

Am also facing this issue since last week. I have already tried all the suggestions provided by you. Still no luck. Happens only on 5Ghz on Archer C5 V4

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Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-09-29 06:20:41

@Kevin_Z Thanks for your response. I did try the channel changing option and it did not help. When I try to connect it says Internet connectivity not available. This happens only with 5GHz. 2.4 continues to work properly.

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Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-10-06 15:53:07
@Kevin_Z, do you have any update on this issue? I have tried all the suggestions and also have worked with my ISP. I still see the 5GHz connection getting disconnected frequently still.
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Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-10-10 02:34:25

@Kevin_Z hi still I'm facing the same issue even after channel change and reset... Please suggest.. 

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Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-10-14 01:35:03 - last edited Thursday

@Aslamrex  @Manibellam  @Gaurav_pawar  @Ashish000  @Chezhian 

 

Hello all,

 

may I know where did you purchase this Archer C5 V4, from the local dealer/reseller or from ISP? If you guys purchased it from your ISP directly, please contact your ISP for further suggestions.

 

If you purchased it from the local dealer/reseller, please show us the device bottom label, we need to verify its design version, then we may check if we have further suggestions.

 

Please also show us the detailed firmware version on your router web interface.

 

Thanks a lot~

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Re:Frequent wifi discoonection with Archer C5 V4 model - 5GHz band only
2020-10-21 09:08:22

@Kevin_Z It was provided to me via my ISP. It holds the default firmware from tp-link only.

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