No internet access

No internet access
No internet access
2020-08-01 15:00:56 - last edited 2020-08-06 06:58:27
Model: TL-WA855RE
Hardware Version:
Firmware Version: latest

hi 

i just bought my extender and it gives a No internet connection on mobile and laptop. I tried using static Ip setting and not DHCP but same problem , i have redone the setup twice but problem still continues.I have contacted my Service provider and they advised there is no MAC filtering on my router. i can ping AP ....any other ideas?

 

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1 Accepted Solution
Re:No internet access-Solution
2020-08-06 06:58:07 - last edited 2020-08-06 06:58:27

@BoetaAims 

Good day.

Thank you for your concern.

For your case, could you please help me get the following information:

  1. The hardware version and firmware version on the TL-WA855RE;
  2. The model number of your main router?
  3. If possible, please try to reset the extender by hold the reset pinhole for 10s, then enable the mobile hotspot and try to set up the TL-WA855RE with the mobile hotspot;

Thank you very much!

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Re:No internet access-Solution
2020-08-06 06:58:07 - last edited 2020-08-06 06:58:27

@BoetaAims 

Good day.

Thank you for your concern.

For your case, could you please help me get the following information:

  1. The hardware version and firmware version on the TL-WA855RE;
  2. The model number of your main router?
  3. If possible, please try to reset the extender by hold the reset pinhole for 10s, then enable the mobile hotspot and try to set up the TL-WA855RE with the mobile hotspot;

Thank you very much!

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