Replacement enquiry

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Replacement enquiry

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Replacement enquiry
Replacement enquiry
2020-08-20 13:50:32 - last edited 2020-08-21 09:08:03
Model: Archer AX3000  
Hardware Version:
Firmware Version:

I made a replacement enquiry for my router abount a month back, ever since then I had to make several calls and send several emails yet I dont seem to find anyone helping from the RMA team. This is very sad I have never made any complaints before and been very patient for a very long time now. I think TP-link should seriously consider refund policy if it is unable to resolve its custommer issue . I understand the pandemic situation that we are in (all the more reason to have a stable and good internet) but all I ask is for an acknowledgement of my replacement request so that I can send them to wherever required. Is this just happening to me or more people who are in dire need for a replacement are not even cnsidered to be helped during these times ? My sympathies to such people.

 

PS- I tried all of the listed steps provided to trouleshoot and I dont want to hear them anymore pleese.

 

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Re:Replacement enquiry-Solution
2020-08-21 09:08:00 - last edited 2020-08-21 09:08:03

@Sibi 

 

Hello,

 

You may need to contact the local tech support to check the warranty if your router is faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Replacement enquiry-Solution
2020-08-21 09:08:00 - last edited 2020-08-21 09:08:03

@Sibi 

 

Hello,

 

You may need to contact the local tech support to check the warranty if your router is faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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